Customer Ratings & Reviews

Very useful and helpful in case something were to go wrong.

Very easy to use if something goes wrong with a purchase

The protection plan is a must & well worth it! Be sure & grab yours now!

This is absolutely amazing. Lots of power and suction.

Great vacuum, only downside is it getting clogged somewhat frequently but its an easy fix. Otherwise the suction is extremly strong, to the point it lifted up some of my carpet that wasn't stapled down correctly lol

My phone was fixed it looked brand new I also brought my iPad also was fixed great.

Bought a shark hand vacuum, somehow the plastic end nozzle that connects they attachments chipped/ broke and could no longer be used properly. Geek squad was willing to credit back, or replace with same item that was in the store. It was very fast and easy. I also used some rewards points on the original purchase and they applied to the replacement, so it was no additional cost. You do have to purchase it again for the new device.

Well, worth the cost -- can'y imagine the shipping, the long wait, and the long telephone calls to handle a problem. Glade, Geek Squad is there for me -- exceptional turn around service, very friendly, very knowledgable, too!!! I get all my products with the Geek Squad protection to take the guessing out fall my products!!!!!!!!!!!

The egent did good work they installed my tv fast and did a good work

I usually purchase Geek Squad coverage for myself and loved ones. Why? Because I, the purchaser of both the product and coverage, get peace of mind for very little outlay. I had to use my coverage a few times and each of those times I received a new vacuum, cell phones, keyboard and all-in-one remote control because each of those items had failed. Of course I immediately bought a warranty on the new items and once again I had (and gave) peace of mind.

Geek squad is the best thing in Best Buy’s purchases . So easy to get things fixed and exchanged . It’s like 5 star service .

I am so thankful I purchased the extended warranty! Before the extended warranty was expired my handheld vacuum had an issue with the battery. I walked in. They looked up my warranty and said, "go grab a new one." I went to the shelf and grabbed a brand new vacuum and was able walk out with a brand new vacuum! I went ahead and purchased the extended warranty on the new one as well!

I purchased this for my vacuum cleaner and it is very nice that you get it at a discount if the item is discounted.

Very good to have the protection to replace any items you buy.

I haven’t had a problem but they are definitely on tops of any issues you may have

Feel comfortable being able to make a quality purchase without risking breaking the item during use thanks to the gspr

Makes keeping device up and running an ease They are friendly and very knowledgeable to get you repaired

Bought the V8 for my grandmother for Christmas….. (3 adults, 2 dogs, 1 cat) and she absolutely loves it. Amazing size! 5 1/2 pound weight and the 40 minute battery is perfect so she doesn’t “over do it”. Also bought the outsize for my home (2 adults, 3 children, 2 dogs) and it is absolutely amazing!…no complaints whatsoever on either vacuum!

So I bought my Dyson V11 and it was great... until it wasn't. For some reason, it wouldn't turn on and go anymore so I did what I had to and grabbed all the attachments and dragged it to the store thinking I was going to have to buy a new vacuum until I remembered I bought the protection plan! I was able to get the newer V15 and a gift card for the difference which blew me away (newest model and $ in my pocket I will never complain) I will always recommend protecting the expensive items as BestBuy always takes care of you when you get the protection plan.

Haven't had the need yet to use the protection plan but like the fact they have a 3 year protection plan for a good price