Customer Ratings & Reviews

The agents are very knowledgeable and helpful!!!!!

this service verry verry good take care customers faste

Nice to have the protection if it ever malfunctions.

I usually purchase extended warranties for expensive electronics but geek squad is changing its policy and it’s not as easy to exchange. Also during covid I wasn’t able to return because my expiration date was 7 days out and they didn’t give a grace period .but that could be at store mgr discretion.

Here is the review so I can get a chance to win a gift card.

It always great to go through no back in forth. They change it out no problem. Bring in go customer service in and out.

Purchased new pricey vacuum and 3 year extended warranty. Was told at time of purchase, April 2024, that the manufacturer warranty was 3 years and then the extended was for an additional 3 years. So there would be 6 years of coverage. Today was informed by Best Buy that the extended warranty we purchased ran concurrently with the manufacturer warranty-so we only have a 3 year warranty.The gentleman at Corporate said this to which I responded why, if its covered by manufacture warranty. His reply was "You get extra things". This is NOT what we have been told each time we would buy extended coverage on big items. We are sooo done with Best Buy. Bye -bye

Previous iroomba was replaced when it stopped working

I purchased this thinking the product would be covered for 2 years but it is only covered until you go to use the warranty. They told me they cannot fix it and would replace it at no charge which is great but the replacement is not covered by their warranty and I would need to spend another $90 for it to be covered. I was told it is more convenient to have the warranty with geek squad because I could go into the store for the replacement but they never even have the item in stock so it’s being mailed to my house.

Love knowing my purchases are protected. Often well worth the investment. Customer service could be improved but sufficient.

Love knowing my purchases are protected. Often well worth the investment. Customer service could be improved but sufficient.

I always have a extend warranty akways good to gave

get warranty , easy replacement customer service ,

I love that I can rely on geek squad for anything!

Always get the extended warranty and have used it!

Always get the extended warranty and have used it!

Best accessory to get when you purchase electronics

Good product. It does most everything you need it to do!

better safe than sorry. This is always a must buy.

Keep your products safe and protected! Get the plan!