Customer Ratings & Reviews

Bought this for my tineco. Never thought i had to use it but i did. I had zero issues making a claim.

They share their knowledge with respect. They helped me understand what I needed to know about the item

Did have a misunderstanding with one of the geek squad representatives who was not explaining how the insurance worked properly, but management stepped in and really explained everything to me thoroughly conveniently and was very much appreciated

I do recommend getting the insurance on this type of device. I clean a lot and once my vacuum started to stop working on me I got it replaced and offered to add Geek Squad insurance again on my new device. And then of course it happened again but this time my vacuum was not being sold anymore and new designs came out. I received value what I paid for my vacuum and paid only a little extra for a different model plus new insurance on this new model since I had credit from my old vacuum they didn't carry anymore. I love the new product even more.

The protection plan available is great. Any time we’ve ever had an issue, the customer service was very helpful and quick on getting back to us.

I have all the shark vacuums. This battery operated one does it all. It picks up good and when you’re on the floor. Wait!!!! It has a black light so you can see the dirt on the floor. I’m impressed. I use it in all my rooms.

I absolutely adore it. A couple of years ago, I purchased an expensive vacuum cleaner. Unfortunately, it stopped working, and I replaced it with another vacuum cleaner of the same price.

It will make you more mind more peaceful knowing you have this covered .

The protection plan is awesome its hassle free and very fast response time to get your products repaired or replaced every product i have bought from best buy has the protection plan

Excellent product at a great price. The vacuum offers flexibility and attachments that allow a great user experience. Would highly recommend this product to others

Always recommend geek squad protection for if anything happens to the product, covers almost everything and you don’t have to spend hundreds getting a whole new product, by once cry once.

Protection plan was awesome. Very fast and convenient. Did have a little misunderstanding when purchasing it but other than that very good customer service and awesome insurance plan.

Ultra smooth rolling on carpet and area rugs double brush rolls help on hardwood great choice

Haven’t need to use this but today will tell me more

Getting the five year gig squad was a good choice for me. It covers all of my electronics at a decent price.

We’ve had some minor issues and it’s definitely worth having the additional warranty! We add warranty for every appliance, worth every penny!

They have the best warranty they don’t ask too many questions. They replaced your item easily. They’re clear on their instructions and what they expect.

An absolute 10/10. Highly recommend. I have a 1400 sq ft house with a 130 pound rottweiler who tracks a lot of dirt and hair through the house. I have this set to clean before i come home from work and i come home to a clean floor everyday. Its pathing is also very intelligent and even if it did manage to miss a spot you are able to view the map of your home that it it did a very good job drawing up to guide it to any spots that need attention. (also map is easy to read). The biggest complaint is obviously the price. 600$ is steep but I only paid 300$ due to black friday sale. KEEP AN EYE ON THIS THING GOING ON SALE

Prior to our purchase of our Ultravision we were spending our evenings sweeping up pet hair from our fur babies. Now we can just relax while the work is done fot us. Our Ultravision doesn’t leave any hair behind and has been completely reliable. It is great finding its way into the small spaces our pets leave hair behind. I dont know how i survived so long without the help of an Ultravision. Highly recommend.

Geek Squad was amazing from start to finish! The technician was on time, knowledgeable, and super professional. They explained everything clearly and made sure everything worked perfectly before leaving. Couldn’t ask for better service!