Customer Ratings & Reviews

I had a Dyson vacuum and a Crosswave go out on me within a couple of weeks of each other, and the items being 2 and 3 years into their protection period. These weren't the first times that I've been happy for Geek Squad protection. Both were exchanged with little question and little time at the store. Do yourself a favor and get the protection! You bring your (protected

It’s great for spot cleaning but doesn’t effectively clean large areas, depending on what is being cleaned it mainly is a scrubber more than a vacuum mop.

I jad an issue with my vacuum and took it back. Showed what was wrong and they gave me a new one. No ussues at all. Best warranty ever!

It’s been almost two years and works like the first day the only thing is the cleaning the vacuum cause it get really dirty sometimes and the time is less then 30 minutes in full power. For now no need to complain about it much

was worth money.we started having problems with and took it to geek squad.within 20 minutes a was out of the store with a new machine.awesome service.

Best Buy warranties are so easy when something breaks. I don’t buy it for everything, but it’s nice to have for expensive or easy to break items

Very helpful especially after purchase. It helps to make sure you can get a replacement item.

Always understanding and on task with walk-in help!

Excellent warranty ,It's a very good warranty!!!!!

I love geek squad guarantee they resolve any issues Highly recommend..

Absolutely incredible!I had low expectations due to previous models and other brands but this far exceeded my expectations! I never get over the self clean! The suction is great, and it is worth every penny!

Awesome little gem to have in your home. This machine definitely cleans the pet hair very very well! This machine also “spot” cleans certain areas for me when I don’t feel like plugging in the vacuum, I just click spot clean in the App and viola!

Unfortunately I had to use it recently but it was no problem at all at the store.

Exellent service, very efficient I have a problem with my product and they resolved it.

highly recommend it.our carpet cleaner broke and within 20 minutes i was on my way home with a new one.

Protection was easy ro use and i replaced my vacuum the same day no questions asked.

great warranty. it was quick and easy.everything we buy from best buy now getsca geek squad warranty.

ALWAYS LOVE THE EXTRA COVERAGE AND EASE OF KNOWING THERE IS A BACK UP IF ANYTHING HAPPENS

I love Geek Squad service! I used to balk at spending extra for extended coverage of purchases, but I’m a firm believer now. In the last 5 years or so, I’ve had a computer and an expensive lens replaced because for free at Best Buy, and with no heartache or arguments. I’ve had one camera repaired, as well. One nice feature of buying Geek Squad protection for cameras is that you get a free camera cleaning once a year for the length of the protection plan. That’s important for digital cameras, which can get annoying dust specks on the sensor over time. I could learn how to clean the sensor myself, but I’d rather have it done professionally rather than take a chance on damaging the sensor. A professional camera cleaning runs $75 or more, so the free cleanings that come with the Geek Squad plan have real value! Online camera or tech sellers offer protection plans that are no doubt good, but with the Geek Squad plans, I don’t have to deal with mailing gear myself. I just make an appointment, walk into the store, explain the problem, and leave everything with the Geek Squad staff! Couldn’t be easier!

I have not used this service yet, so i don't have nothing to say.