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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 3685 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 169 Showing 3,361-3,380 of 3,685 reviews
  • Rated 4 out of 5 stars

    na

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have yet to use protection plan. Hope it will be fine if needed

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    mr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    seam to have vacuuming proublems when used for hard floors

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Looking forward to a great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope I dont have to use it but surely it will cover my item.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Protected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having a 3 year protection plan is highly recommended.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    The biggest scam

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my hydrovac and the 3-year protection plan. A month later, my Shark hydrovac broke down. I went to Best Buy, and they replaced it but canceled my protection plan. Their argument was that it had already been used and that I need to buy another protection plan. A huge scam. No one should ever have to go through this

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great for my device no need to worry anymore!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for my device and peace of mind!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    One of many

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted my TV and connected it to my devices

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the protection package for a vaccuum didn't need to use it because we returned the vacuum.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geeksquad useless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this thing is great until it isn't. the dustbin does not seat properly, hair and dirt start building up between the vacuum and dustbin and the empty cycle doesn't clear it. within 2 days it is so clogged that it doesn't actually vacuum anymore. geek squad is useless, they got it 2 days ago and sent it back because they "cant replicate the issue" I'm going to send it back until the shipping charges make it more profitable for them to actually fix it or send me a new one.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    GO WITH V15

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SPEND MORE MONEY A GET THE V15 5GEN. THIS ONE KEP STOPPING

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Loud noise

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was small off level tile spot in my kitchen. I was going back and forth a little slower than a vaccuum. When I went over it. the machine became much louder. Something happened underneath like more air is coming through some where. The roller stopped. The solution had plenty left and the fill tank was still almost empty. This is my first use. I had it shipped to another state where i was moving to. And it is past my return time by 10 days.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Needs a larger storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the system, it just needs a water refill way too quickly. You are required to empty the dirty water and refill after EVERY room basically

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It added Coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just addition protection just in case, hopefully Geek Squad has changed for the better.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Better than nothing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You need to buy this insurance for your product because it's better to have this for nothing, but the service is taking a lot of time to get a response

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Better than nothing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You need to buy this insurance for your product because it's better to have this for nothing, but the service is taking a lot of time to get a response

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not even know I had this and haven’t needed it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s okay. Nothing fancy. I wish it was stronger. Wouldn’t buy again.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Always get one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will never buy a product without one of these. just be careful with how you submit a ticket. Say the wrong thing and they will deny you.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 3 out of 5 stars

    Great protection

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Protection plan has come in handy in several occasions. Between defects and multiple children.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ehh for home great for small places

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for a small apartment but batter runs out so fast

    I would recommend this to a friend