Customer Ratings & Reviews

I haven't used geek squad yet. I'm hoping they will fix my problem when I have one

It’s too small… tried to make it work, but go bigger :/

AGAIN THEIR 3 YEAR PROTECTION IS NOT WHAT IT USED TO BE, I STILL HAD TO PAY ABOUT $60 SOMETHING TO MAKE AN EXCHANGE.........

I purchased this and had to exchange a broken vacuum. The exchange was very easy but I was very irritated that the warranty doesn’t roll over to the new unit. Best Buy makes you purchase the warranty again. This isn’t fair and is completely greedy. Your car warranty doesn’t stop after having to use it to fix a factory default, neither should this warranty. If they continue this practice then the price of the warranty should be reduced by 75%.

I needed their service for a few items and it was a challenge that they did not complete. When they installed software to my computer, they changed the password without my permission or knowledge. When I brought my computer home, I could not log on. I called and was then informed that the password was changed by the tech. Who does that?

IT DOES NOT COVER BROKEN SCREEN ON LED TVS ... AND ON CELL PHONES YOU NEED TO PAY A DEDUCTIBLE ... I DO NOT RECOMMEND IT

It just fine. Easily gets dirty and not easy to clean.

Never used it because i took the product back! But i always fill better if i buy off Best Buy to get extra warranty!

Accidentally bought and tried to return but it was a couple past day that I could of but I didn’t know

To be safe, since the product will be used many times in the 2 years, i wanted to be sure to get my money's worth.

Hoping I wont ever have to use this but I also hope it was worth the investment. Insurance is always good, right?

Had 2 plans for 2 different Roombas that were the same model. I brought in the old one in right before it expired and they assured me it was in time but then they fulfilled my newer plan when they told me it couldn't be fixed. Now my new Roomba has an issue but since they used my new plan instead I now have no plan. The corporate support said there was nothing that they could do. Will never buy one of these plans again!

Hopefully next time around when I used a protection plan I won’t get a hard time trying to get my item fixed

Great product it works amazingly well and I really enjoy this product

Always need geek squad when sending a few hundred dollar.

3-Year Accidental Geek Squad Protection, have not used this service yet, looking forward for their service.

Never used it. Hard to tell if the experience is good or not

I like the bob but he gets stuck a lot but the price was good

I know it’s a good protection plan but we never had to use it with our vacumn or carpet cleaner.

The vacuum is really good ,after a month using it starts getting problems,is overwhelming I pay a good amount of money for the best and only one month for return.