Customer Ratings & Reviews

We are really happy with this program, they are really good, kind and always whiling to help.

This My Warranty For My Vacuum Cleaner. I Always Get My Vacuum Cleaners From Best Buy Because Of The Warranty. If I Suck Up Something Wrong And The Vacuum Cleaner Starts To Not Work Right, I Just Take It In And No Questions Ask They Tell Me To Go Get Another One.

Never used geek squad services. But I have the service plan in my membership.

Always buy the protection plan, great guys that help you out

I buy a lot of stuff from Best Buy and the Geek Squad Service Plan is so easy to use if you have a problem. They look up everything using your phone number, so I can just bring it in if it doesn't work and get my money back. The best service plan anywhere!

I buy a lot of stuff from Best Buy and the Geek Squad Service Plan is so easy to use if you have a problem. They look up everything using your phone number, so I can just bring it in if it doesn't work and get my money back. The best service plan anywhere!

I buy a lot of stuff from Best Buy and the Geek Squad Service Plan is so easy to use if you have a problem. They look up everything using your phone number, so I can just bring it in if it doesn't work and get my money back. The best service plan anywhere!

Has been the best purchase! I have pups so it’s excellent if you have dogs or other pets!!!

The Geek squad has always been able to help me quickly to resolve any issues I've had with any product (from computers to vacuum cleaners, etc.) covered by their service. I am satisfied with their services and do recommend coverage for items purchased.

Being risk adverse, insurance is always good. Love the Geek squad. No issues with service, agents are knowledgeable even the 1st line which is unusual in most customer service items. Actually, Geek Squad is one of the reasons, purchases are made at BBY instead of AMZN.

They did what they said they would in case of my vaccum breaking which was a refund

Our last vacuum broke somehow and wouldn't suck anymore. I am so grateful I had this geek squad warranty! I was able to do a swap on the spot for a new Shark Vacuum.

So, if your product breaks it needs replacement (even 45 days after) you need to buy a new plan. The whole process with the plan is amazing. They swapped out the product no questions asked.

The guys are great. Made my move so easy. Mounted tvs, set up our new tv. They are the best.

Did an insurance claim on my vacuum since it broke part of a piece and no longer worked. It was the easiest claim I’ve ever done. Since the vacuum was out of stock, they gave me a gift card of the value to purchase a new one!!

The vacuum sucks (in the best way!) we have several dogs and their shedding is something we need to maintain daily. I love that it's cordless. Pricey but worth it

Love it since it doesn't get stuck in places and it knows exactly where to clean. Lidar will get confused if you have a floor mirror

This protection plan replaced the plan for my previous plan covering a Shark vacuum that became nonfunctional. The plan allowed me to simply return the broken vacuum for a new one. The only cost I paid was the difference in price and the cost of the new protection plan.

geek squad protection is way better than wasting your money and allowing it to break. invest in your products everyone. this is needed. you can switch it out for a new one in store at customer service. if not, they can order it if its not in stock at your best buy.

Works great. I would recommend buying the product.