Customer Ratings & Reviews

So I bought my Dyson V11 and it was great... until it wasn't. For some reason, it wouldn't turn on and go anymore so I did what I had to and grabbed all the attachments and dragged it to the store thinking I was going to have to buy a new vacuum until I remembered I bought the protection plan! I was able to get the newer V15 and a gift card for the difference which blew me away (newest model and $ in my pocket I will never complain) I will always recommend protecting the expensive items as BestBuy always takes care of you when you get the protection plan.

Have utilized this insurance on all my purchases and when needed, well worth the investment

Solid support and protection when needed, as assistance, or in any situation you need additional help info or you are lost

Bought the V8 for my grandmother for Christmas….. (3 adults, 2 dogs, 1 cat) and she absolutely loves it. Amazing size! 5 1/2 pound weight and the 40 minute battery is perfect so she doesn’t “over do it”. Also bought the outsize for my home (2 adults, 3 children, 2 dogs) and it is absolutely amazing!…no complaints whatsoever on either vacuum!

Excellent warranty ,It's a very good warranty!!!!!

I have not used this service yet, so i don't have nothing to say.

Coverage for certain items can be worth it, and it has saved me a couple of times

The give good servise with the equipment i will recommend them again

This is the best vaccine I’ve ever had. The suction is unbeatable!

Works great. Used it for years on my vinyl flooring. Feels new everytime it dries

Protection is great to have for your products it comes in handy when needed

Great vacuum, only downside is it getting clogged somewhat frequently but its an easy fix. Otherwise the suction is extremly strong, to the point it lifted up some of my carpet that wasn't stapled down correctly lol

Great vacuum excellent quality I have 2 actually We had 3 pets 2 big dogs great product

I have used geek squad in the past and they have been able to help me.

It works great for mopping up around the house. If you take care of it I feel it should last you a long time.

My LG washer/dryer seems to be doing great so when my Dyson handheld died, I decided I would give them a chance. Glad I did. This has so much more power, features, battery life than the Dyson did. I was expecting it to replace my handheld but now I find myself using this a replacement to my heavy full size! Great for stairs and pulling things from the edges and corners.

Was a little skeptical at first, but after cleaning my entire house with this vacuum, I am not disappointed at all. battery lasted through the whole job with 5% left. Incredible product overall! I can rest easy that with Geek squad insurance, if my product need a repair. Geek squad will fix or replace if need be!

Geek squad is Great. I never had any issue of returning or getting my Best Buy products fixed. The store on Butterfield in Downers Grove has the best Customer Service reps. They are very knowledgeable, polite, and extremely helpful

Geek squad is the best thing in Best Buy’s purchases . So easy to get things fixed and exchanged . It’s like 5 star service .

After years of buying cheaper products, having to repurchase a vacuum every other year, i finally decided to give the dyson a try and see what the hype is about….. well it exceeded my expectations. I actually like vacuuming now. And, it picked up kore than my other vacuums ever did!! I hate i waited so long!!!!