Customer Ratings & Reviews

I'm so glad I added protection to my Dyson vacuums. I own two units and both have had battery issues within the first year. On both occasions I returned the vacuums to my local store and they just gave me a new unit, no questions asked. I thought maybe they'd be sent out to be serviced, but I was happy just to get brand new units.

Totally worth it Best deal great quality peace of mind

Better have it and not need it then not have it and need it!

I purchased the geek squad protection because my Dyson vacuum was expensive and if anything happens to it I know they will honor their warranty and fix it!

Get the plan it’s a life saver sometimes. As person that spends thousands on items here!! Anything that you plan on using until the doors fall off get this. Stress reliever!

No hassle very polite and helpful. Just great customer service

Best Buy has the best return policy. Wife did not like the vacuum cleaner, and made it easy.

my vacuum cleaner was over heating. I went to the buybuy store and asked for an exchange and they were very helpful. With my warranty I didn't have any problems get my replacement.

I have no complaints every time that i need them always helping

Best decision I made was add insurance to my vacuum

The service is a must, ive used so much in the past and it comes in handy whenever something might happen to your product and you can sleep well knowing you can get the value of your item back to get another one.

Overall pleased with cake squad service. Little irritating as far as having to bring it into the store and having to make an appointment ahead of time or drop things off and then having to come back. It is nearly 60 miles one way for me to my nearest Best Buy store. Wish she was more convenient option. Wish things were a little more efficient.

Picks up dog hair great! Highly recommend. It is lightweight and easy to use.

I had problems with my vacuum. They took it in to check, got results in timely manner. Fron desk jentelmen was nice and patient. He was hwlping lasy with laptop before me, she was a challenge, but he did it like a champion

They take in and exchange product with no problem ,

I have been getting the additional coverage on all the products I buy. I got a Dyson vacuum that stopped working the additional coverage worked awesome they replaced the product

Made an appointment online and was immediately helped when we showed up.

I really put this to the test i have 3 toddler's and used my old shark and this one still found more crumbs even after i vacuumed it twice get this vacuum now you wont be sorry

It’s easy to assemble and very easy to use! You get all the corners and everything cleaned up quickly. If you have any issue make sure you have insurance on the item and come in get a new one!

I purchased this protection plan to protect my initial investment. I took home the Dyson animal and allergy vacuum. I have used the protection plan before on a previous Playstation 3 as well as a previously owned Dyson vacuum. The staff handled everything flawlessly, no pressure, or pushback! This is why I will always shop at Best Buy!!!