Customer Ratings & Reviews

10/10 warranty so easy to do in store, employees nice and quick service

I have a husky with VERY long fur and was nervous about buying an expensive vacuum and her fur breaking it. Haven’t broken anything yet but love knowing I have this as a fall back.

This is the best investment you can possibly buy! trust me pay the extra cash because in a year or so when something breaks or your unhappy with the product you can return for a store credit or exchange, this has paid off for me so many times over

I always buy Geek Squad purchase protection. They always help me whenever I have problems with my items. Customer service is always helpful and resolve my issues. We keep buying protection. It's always piece of mind.

Overall, this is a really good vacuum but the downside to this is the battery. They really need to figure out the situation with the battery to me. I feel like it’s not worth the money if you can only vacuum for no more than 30 minutes before you have to recharge the battery

I am very surprised by the protection that you are buying with this! I was more than happy to pay the cheap price for my expensive vacuum to be covered no matter what happens. I love that they pay for everything part's and labor. It is great!

Used this service a few times and got my money back on the damaged products so i could buy a similar product as a replacement.

Great product. This was the best gift for us for this Christmas. The first product we bought was defective. Best buy changed that without questioning anything. The only problem with it is that my little cat does not like it. This product is worth buying.

They sold me a 3 year protection plan on my vacuum. I have one on my router. Whenever it breaks, if you have the plan, they replace it qith no questions.

Protection plans are always a safe bet when you're getting anything electronic, whether its a vacuum, washer/dryer, computer, etc. Worth the extra few bucks to know its covered for a couple years.

Havent had to use this service, but nice to know we have it. Just in case. Since we hadnt had a vacuum broom before, i wasnt sure about the quality of it. I thought it would be a good way to protect us from costly repairs, if they were needed.

Definitely worth money you spend on it it means a free product if anything goes wrong worth the money

Love that I don't have to worry about my products. The protection plan gives me piece of mind. Scheduling a repair is hassle free as well. You log onto your Best Buy account, schedule the repair, and drop it off.

I had this 3yr protection on another vacuum and got my money back after 3yrs use. Great value and product coverage.

Good warranty for products. Easy to understand what the warranty covers.

Best money I ever spent . It leaves the floor clean and pretty much sucks up anything that’s on the floor.  And it’s very easy to clean the parts after finish using it. 

Hands down, Best thing I have ever bought at Best Buy. I have purchased many very expensive robot vacuums and because of the protection purchase I was able to bring in my broken vacuum and walkout the same day with a brand new vacuum.

Great battery life , good suction and design. Has fabric attachment and crevice tool . Easily mounted to wall. Not suited for fluffy carpets .

Must purchase with every technology item very useful

The agents were quick and polite. Answered all questions i had and explained the process