Customer Ratings & Reviews

[Employee of bestbuy] Feel comfortable being able to make a quality purchase without risking breaking the item during use thanks to the gspr

Solid support and protection when needed, as assistance, or in any situation you need additional help info or you are lost

After years of buying cheaper products, having to repurchase a vacuum every other year, i finally decided to give the dyson a try and see what the hype is about….. well it exceeded my expectations. I actually like vacuuming now. And, it picked up kore than my other vacuums ever did!! I hate i waited so long!!!!

Geek squad is Great. I never had any issue of returning or getting my Best Buy products fixed. The store on Butterfield in Downers Grove has the best Customer Service reps. They are very knowledgeable, polite, and extremely helpful

I highly recommend purchasing the warranty every time you buy a Dyson product. I have been buying Dyson products for years and so far two out of the seven devices that I have purchased have giving me issue. however with the warranty you get your device replaced for a brand new one. The only catch is that you have to rebuy the warranty every time you use it but in my opinion it’s worth it especially since Dyson products are very expensive definitely Worth the money.

Best Buy is the only company lace I always get the geek squad warrenty. You don’t have to find your reicete or an old policy you can’t find. You make an appointment go see the geek guys and bam it’s either fixed or they credit your account for everything including the geek warrenty and you just go to the store and get a new one

I ALWAYS get the Geek Squad protection service on all of my devices because I know just the time that I don't have it, is when I will need it most. Get the service. I have needed to use it more than once and all of the employees are always so helpful and work so hard to fix whatever my problem is

I love geek squad guarantee they resolve any issues Highly recommend..

Have utilized this insurance on all my purchases and when needed, well worth the investment

My experience with Geek Squad was nothing short of exceptional. Their professionalism, expertise, and commitment to customer service have earned my trust and loyalty. I highly recommend Geek Squad to anyone needing reliable and efficient tech support. They truly are lifesavers!

Got a nice Shark vac and bought the 3-year Best Buy warranty- even though it comes with a 5yr from the manufacturer. After about a year and a half the unit just quit working, so we brought it back to BB and they just gave us a new unit- NO QUESTIONS ASKED! GREAT SERVICE!

[Employee of bestbuy] All I can tell you is that you should get the production when offered. The way companies cut corners on production; you never know when you need the back up. They are always there to help.

BEST BUY ABSOLUTELY STANDS BEHIND THERE PRODUCTS AS EASY AS 1-2-3 >>> RETURN, EXCHANGE, WALK OUT! I WOULDN'T DARE BUY ANY PRODUCT WITHOUT THIS WARRANTY!!! IT HAS SAVED ME TO MANY TIMES TO COUNT.. WORTH EVERY PENNY!

This protection plan was used to replace a vacuum that had gone bad. Employee helped me out big time! Got me a better vacuum I liked much more because the one I was trying to replace wasn't being sold anymore. I love my new vacuum so much more than my older one. Thanks so much Best Buy/Geek Squad!

you would think for the price, the vacuum should last forever, but like everything, they do break. I have had to use my warranty twice and it was simple to execute. I just took the vacuum to the store and they replaced it on the spot.

Coverage for certain items can be worth it, and it has saved me a couple of times

My robot is a good duster. Of course it doesn’t do an immaculate job and can’t get all the nooks and crevices. Overall I appreciate the dust it helps pick up & I don’t have to sweep daily anymore which gives me time to tackle another thing. The bad side is the robot doesn’t always connect to the charging base so I have to place it on manually after I notice it didn’t sweep that day & I do clean the charging areas w/a me clean magic eraser.

Always understanding and on task with walk-in help!

It works great for mopping up around the house. If you take care of it I feel it should last you a long time.

I just told my buddy you know we’re getting old when when you’re talking about vacuums you bought your wife and now here I am reviewing it lol…. But I had to. My wife LOVES this vacuum! Self cleaning, super powerful, she rates it 100 out of 10! Great appliance! Great protection plan. All-around A+ HIGHLY recommend!!