Customer Ratings & Reviews

Purchased this plan as part of a new cordless vacuum purchase. I've had these plans in the past and I've ended needing them so I've been fortunate. They're awesome when you have something go wrong with the product. I'm very happy with this product.

I always pay more to buy these geek squad warranties. I probably make use out of 75% of them so They generally pay off and are so simple to use. You bring device to store, tell them what’s wrong and then they check if there’s a replacement. If there isn’t, you get the full price paid back.

The geek squads warranties are the best. I got a Dyson vacuum 3 years ago and I took it back to get it fix and they give me a new vacuum. They always have available appointments and are very fast.

Got this because for what I spent on my vacuum I wanted some protection in case of any accidents. And I leaned whenever I didn’t get the insurance, that’s when I always needed it.

I love geek squad. I get it in everything I purchase. All appliances and electronics are protected from accidents and if they stop working. I just returned a carpet cleaner and got a brand new one

[Employee of bestbuy] The convenience of not needing an entirely new purchase because I have a protection plan makes a HUGE DIFFERENCE. Do yourselves a favor, invest in the protection

Great product. Customer service was informative and quick.

Love the no hassle all my appliances I make sure I purchase this ! I feel like I overspend on the 5 year warranty verses 3 year . If something is wrong with your steam mop the return your money with a bestbuy gift card and you lose the 5 year warranty you would need to repurchase it again . Too bad I didn’t know that before I spent money on the 5year plan.

Best decision I made was add insurance to my vacuum

Haven't had to use this plan yet, but Best Buy's protection plans are the best. I always purchase them. They are easy to use, I don't have to register my products. If my covered item breaks, I just take it back to the store, they use my phone number to look up my account, and the product is replaced. Love it.

This is well worth every penny spent it’s protected our appliances and allowed us to get support quickly and efficiently.

They take in and exchange product with no problem ,

Works great on hardwood/laminate, carpet and tile floors. I wouldnt use it on rugs, its sucks up A LOT of the fibers. There might be a separste attachment sold separately for that. Love the laser light too, so helpful.

If you’re going to be buying anything these days it’s best to get to r warranties on them! It has saved us many of times because by the end I’d the warranty whatever we get it’s basically so beat it’s performance isn’t there anymore. So they exchange it!

Always great working with bestbuy! Never have had any issues!

Great vacuum, couldn’t figure out the filter issue and after trying to used my warranty and returned and picked up a new one. Simple.

purchased geek squad protection for dyson vacuum-- the drive train motor broke and Best Buy replaced with a new model with no issues. Only complaint: once you get the replacement the new product is no longer covered and you need to purchase another plan (the cost went up and was for less duration)

I love my vacuum cleaner You have not cleaned your floors properly until you've cleaned with a dyson. It was so affordable. I also love the color selection. When it b broke geek squad offered a better one and my money back towards a new better one.

I definitely recommend purchasing the extended warranties on higher priced items. Its worth the peace of mind knowing if there is any problem you will get your item either repaired or replaced!

Bought this as a gift for my wife and she loves how much easier it makes vacuuming for her. The accesories are a really nice plus too