Customer Ratings & Reviews

You guys were amazing. Sorry I took so long to write a review, I just haven't had the chance. You took an embarrassing moment and made it better. Hint: Never buy your wife a practical gift for Christmas or any other time, except for a "just because we needed it" gift- GSH

I have not needed to use it yet but I will if I need to…

I started buying geek squad protection with my refrigerator a few years back. Appliances including small appliances are just not the quality they used to be. This is definitely worth the cost. I just got this so I haven’t used it yet but I also know Keurig and I’m planning on having to use it in the future! Hopefully not, but the Geeks do a great job.

I buy warranties on all of my electronics. I've had to use my warranty on several items, including a mini fridge. You just bring your covered item in store, get either an exchange if possible or a refund. I've never had any issues with any existing warranty. Highly recommend Geek Squad.

Works amazing highly reccomend to the ladies who need s good razor

This service is great and needs to be offered on more products not only can I take back broken electronics and either get them fixed or replaced, you don’t need the original box or a receipt everything is done digitally no more do you need to stock pile on receipts to then forage for them.

This machine is a great machine. My wife gives it a 9 out of 10. Her complaints are sometimes the pods don't eject out properly and it's kind of noisy. Our other machine was a Keurig. For espresso purposes this is on a higher level than the kureg.

With most of my electronic purchases i buy a warranty cause best buy has always had my back when i’ve needed to return something that just stopped working or is acting funny, really puts my mind at ease when i buy an expensive item cause i know if something goes wrong i can get another one or my money back.

Best service for delivery, installation, and overall customer service. Very satisfied!

Great coffee machine would definitely recommend! Grinds fresh coffee beans and can make multipile types of coffee conbinations.

They did a good job specially helped in any question that I had

Best investment you will ever make. Your already spending so much money might as well purchase peace of mind. Because if it breaks in one year or more your are SOL with our the geek squad protection.

Its a warranty , we'll see what happens, when something breaks

Ive been told I abuse technology, for better or worse. Im impressed ive not been able to accidentally break it until now. All things considered, I would have to give it credit for being able to withstand me

The geek squad is incredible! I’ve had to use them three times ready because of my unfamiliarity with installing my own computers, my own speaker systems, etc. because they’ve done it for me at work always. They were very clear and patient!

We have great experience with Best Buy! We love it!!!

Needed to replace and communication about options perfect timing and help

No issues with a faulty return. No hassle. They are good at giving you the same or better options for replacement.

I bought this for my air purifier, but I haven’t had an opportunity to use it yet. I hope the unit keeps working though but just in case it does not…..I have this as a backup!

My Two year Geek Squad service is Exceptionally Great! I have used the geek squad service for many years now and am Very Satisified!