Customer Ratings & Reviews

Purchased the protection plan for my 6 year old sons nintendo switch and when it finally gave out Geek Squad was quick to get my item replaced and back to me without issue.

So great. Always peace of mind. Never a hassle. Return, replace, repair, whatever is appropriate for the situation. I love Best Buy because of the Geek Squad coverage. (and the great prices selection and service and convenient locations and shipping)

i like this product because it is a good product so i’ll gove it a good review

I always get the insurance, just because idk when I need it.

I had a TV for 3 years. It worked great with no issues. When the back light went out Geek Squad service decided it could not be fixed but should be replaced. I brought home the exact same make & model TV with the Heek Squad extended warranty. Immediately out of the box the replacement TV had issues with sound cutting out. Some the TV was brand new I was thinking it must have been either the wifi, the wifi speakers, or the connection. After trying the TV with the internal speakers, with other speakers, and in different rooms of the house or became apparent the issue was the TV. At this point, audio all together stopped working. I took the TV into the Geek Squad. After 3 weeks they say the TB just needed the software reloaded and it's fine. That same day I took the TV home the audio cuts out 3 times. I took the TV back into Geek Squad 3 more r times, just to be told each time there's nothing wrong with the TV. The Geek Squad manager decides to go ahead and replace the TV at this point. However, after 7 months of back and forth with Geek Squad, the TV is now listed at $230 instead of the $149 we paid for it. After another lengthy argument with the sales team, I was given a $75 discount and forced to pay for the warranty again. They say they fulfilled the warranty by returning the amount I paid for the TV. Even though the TV was damaged out of box, because it took the Geek Squad over 7 months to "fix" it then replace it it was past the 30 exchange time. So I had to pay the extra amount for the TV (after the $75 discount they finally have me) plus the warranty amount again. After another argument with the Geek Squad manager (when he called to find out how my interactions with the Geek Squad team went) I was finally reimbursed the extra amount I was forced to pay to replace my TV and the warranty amount. Which meant driving back out to the store again to pick that up. I'm glad they finally corrected their error, but the fact that it happened in the first place - but to mention how I was treated through the process - makes me never want to purchase anything through Best Buy. It certainly enforces the truth that it is no longer worth it to pay for the extra warranty. Per a Geek Squad person, when Best Buy for a new CEO two years ago is when the warranties stopped being effective. Now they just replace everything rather than fix it, in essence forcing you to purchase another warranty again right away. It's no longer about fixing things so the customers can keep their device as long as possible. Now it's about selling more devices and more warranties. A very bad 180 by Best Buy.

The geek squad service is a must. It gives me such ease of mind knowing that if something is wrong I can get it fixed by knowledgeable people.

We have great experience with Best Buy! We love it!!!

Your team is very through, polite and quick to resolve issues. Thank you

Getting insurance on my items it the best decision. Best Buy is amazing at repairing and making the process extreme easy

I firmly believe in getting the geek squad protection. They are easy to work with and it saves not only money but time when you have an issue and they can help you directly at the store instead of having you call elsewhere.

I had a great experience at this location and Michael young guy with glasses help me a lot for what i was looking for great service..

Every Customer needs this service. I was in line behind the Customer that had dropped their laptop and just broke the lid and another that had dropped their phone in water. They didn't have Geek Warranty. If they had the laptop and phone could of been replaced.

This model dryer is wonderful for my hair! Besides being super light, it dries my hair really quickly! I highly recommend it!

Even with the best, things happen! I purchased this as a piece of mind, just in case

Every time I get to warranty every time I get the warranty it's great

I buy Geek Squad with anything that is an electronic - anytime I have had a problem - they are fast, efficient and worth it! Coverage is transferable too - handy! I have literally NEVER run into a problem using this coverage.

I'm very pleased with the fact that I can replace a perfect coffee maker should it decide to go bad. Excited that such a cool coffee maker can be easily gotten at a great value.

Geek squad is where it's at, they will take care of you.

The warranty is amazing. Everyone should buy it for each of the products they buy with Best Buy

Best quality fast delivery. Great customer service by Best Buy employees