Customer Ratings & Reviews

I’ve been very happy with this service and hope it continues. I’d especially recommend for a bigger purchase, a more expensive item or one that is a daily driver or gets heavy usage, I would always get this service. For my Dyson items especially as I haven't had the best luck with them working for long periods of time. So this service has provided me some comfort that my money hasn't gone to waste or been in vain.

Works great and it’s too noisy. The slick design is perfect for any room in the house.

I used it for my older iron box, it stopped working just few months before the replacement warranty expired .No questions asked and I was refunded the amount

My experience with the Geek squad has been awesome. It’s one particular technician that is always hands on , knowledgeable, helpful, supportive and provides satisfactory service when I go into the store for services

Great group, always take care of any issues, Ive had issues with different electronics over the years, definitely worth getting geek squad protection with every purchase, they're alot better than trying to deal with manufacturers warranty departments.

I love being able to have the warranty just in case

Worth getting to be covered if anything happens to product

Amazing buy, they keep their word and fix it right away. Great communication.

This is gold! With some manufacturers having a plan of obsolescence this comes in handy if your purchase begins to fail in this two year window. When it comes to these plans though the more time you can buy normally the better. It has come in handy across several serial purchases. If you can't afford it at the time of purchase then consider delaying the purchase until you can.

Geek squad is the best they now what’s up. Always the nicest.

Geek squad really backs up their promise. I love geek squad. I think I used it once with a Samsung TV!!! It doesn’t get any better than geek squad. A lot of companies say a lot of things but do they stand behind what they say ? Geek squad does. I have used them for a long time. They come through for you. 1000%. I trust them and you can to.

Lost Netflix while watching a show. I pushed some buttons on the remotes while cleaning them after spilling sticky stuff on them. Pushed wrong buttons. Called Netflix, lost over an hour and no help from people who did not speak English well. Called my cable company and lost another hour and was told my TV was bad. My hair turned gray by now and I was cranky. I am a logical person. I pushed wrong buttons so it was a physical thing, not a bad TV or cable wires... etc. I needed that geek person who was logical and smart, liked a challenge. So, I called Geek Squad, I have a service contract with them. Bam. 5 minutes... count them, 5... he, my hero, figured it out. Told me how to reset the system and buttons and bam I was back with Grey's Anatomy. He was quick, and he was "it", the person you want to help you, the one who gets it.

I recently invested in the Geek Squad 2-Year service for my electronics, and it has been a game-changer. The peace of mind knowing that my devices are covered for any unexpected issues is invaluable. The service is prompt, professional, and the technicians are knowledgeable. Geek Squad has saved the day more than once, making it well worth the investment. If you want reliable protection for your gadgets, I highly recommend Geek Squad. ⭐⭐⭐⭐⭐

The buttons on my old toaster oven become wonky after a year of use. Sadly, I didn't ket a protection plan for that. I put up with the issue for years. Got the plan for my new over, because it was the same brand and I wanted to be protected in case something happened again.

Having geek squad makes my life so much easier and truly appreciate them taking time to help

I spoke to a geek squad agent on the phone who said that she could find my order/plan information even after I gave her the plan number and order number, and she was ready to hang up the phone until I insisted that she keep looking. Once I took up the order date from my email, she said she found it. This was frustrating and also happened in store. I think that staff are trained to lie about not being able to find our plans unless we pull up every single piece of information connected to the order. The lady on the phone verified that my product would be replaced in the store the following day after she booked me an appointment in her system. However when I got to the store I was only able to return my non-functional appliance for a store credit refund instead of the replacement I was guaranteed because the product was not in stock there. I would’ve preferred a cash refund with the product being out of stock especially since it was in stock online for double the price, but I was able to find something else to use the gift card on the same day so I decided not to press management about it. The in-store geek squad process was also very unorganized and staff were rude and incompetent. There should be two separate lines for people who take the time to make an appointment and check in online, versus people who are walk-ins. I had to wait in line holding a heavy appliance behind 6 people who did not have appointments because when I went up to the counter and told the person I had an appointment for that time, he said I still had to wait until he finished helping with everyone else. In my eyes, that defeats the point of having an appointment system.

I was amazed at first but I’m not so sure that the filter is catching anything anymore. It is very reactive to smells in the kitchen and it will turn itself on high whenever we cook. But it doesn’t seem to be catching much in the filter at one year after purchase. The first filter filled up and looked disgusting after 6 months (as it’s supposed to!). The honeycomb part of the filter caught all kinds of stuff. The second filter ended its 6-month lifetime and there was *almost nothing* in the HEPA filter - the white honeycomb part stayed white & very clean. Only the side air enters into had some fine dust visible on it. I’m putting in a third $99 filter, but I’m going to watch it. It may go back to Best Buy on the warranty. I think my inexpensive 3M does a better job, with it’s pre-filter, of catching dust. I think the Shark does a better job at catching odors. It seems to detect smoke from forest fires and cooking at least. But the empty filter this second time is puzzling. I wish this had a pre-filter. The only thing I can think of is that the fine dust on the solid outside part of the filter stock to airflow??? That’s where a pre-filter would come in handy.

I bought this level of Membership because things break quikers today. Glad I did. The K-Cup machine broke in less than a year.

I will always purchase the Best Buy warranties for appliances or large electronics. Worth every penny. I’ve used the warranties before and it’s been a smooth process. Couldn’t fix item so they gave me store credit for the original amount of the tv

The agents helped set up my iphone, quickly . They do good work