Customer Ratings & Reviews

Warranty on blender is what you should get on any small appliances-think it through-1 year and it is over but for mainly under $20 you get a brand new or upgraded version at BB expense-do it!!!

Best Buy provides Nice service. Their customer service is the best. I go there often to buy any electronic devices.

Love the no BS concept of these plans. It doesn’t matter what goes out they will swap with no questions asked!

I buy Geek Squad with anything that is an electronic - anytime I have had a problem - they are fast, efficient and worth it! Coverage is transferable too - handy! I have literally NEVER run into a problem using this coverage.

So great. Always peace of mind. Never a hassle. Return, replace, repair, whatever is appropriate for the situation. I love Best Buy because of the Geek Squad coverage. (and the great prices selection and service and convenient locations and shipping)

My electric kettle was replaced when it stopped working after one year. My 60" samsung tv was repaired in my house after over 3 yrs of use!

I had a TV for 3 years. It worked great with no issues. When the back light went out Geek Squad service decided it could not be fixed but should be replaced. I brought home the exact same make & model TV with the Heek Squad extended warranty. Immediately out of the box the replacement TV had issues with sound cutting out. Some the TV was brand new I was thinking it must have been either the wifi, the wifi speakers, or the connection. After trying the TV with the internal speakers, with other speakers, and in different rooms of the house or became apparent the issue was the TV. At this point, audio all together stopped working. I took the TV into the Geek Squad. After 3 weeks they say the TB just needed the software reloaded and it's fine. That same day I took the TV home the audio cuts out 3 times. I took the TV back into Geek Squad 3 more r times, just to be told each time there's nothing wrong with the TV. The Geek Squad manager decides to go ahead and replace the TV at this point. However, after 7 months of back and forth with Geek Squad, the TV is now listed at $230 instead of the $149 we paid for it. After another lengthy argument with the sales team, I was given a $75 discount and forced to pay for the warranty again. They say they fulfilled the warranty by returning the amount I paid for the TV. Even though the TV was damaged out of box, because it took the Geek Squad over 7 months to "fix" it then replace it it was past the 30 exchange time. So I had to pay the extra amount for the TV (after the $75 discount they finally have me) plus the warranty amount again. After another argument with the Geek Squad manager (when he called to find out how my interactions with the Geek Squad team went) I was finally reimbursed the extra amount I was forced to pay to replace my TV and the warranty amount. Which meant driving back out to the store again to pick that up. I'm glad they finally corrected their error, but the fact that it happened in the first place - but to mention how I was treated through the process - makes me never want to purchase anything through Best Buy. It certainly enforces the truth that it is no longer worth it to pay for the extra warranty. Per a Geek Squad person, when Best Buy for a new CEO two years ago is when the warranties stopped being effective. Now they just replace everything rather than fix it, in essence forcing you to purchase another warranty again right away. It's no longer about fixing things so the customers can keep their device as long as possible. Now it's about selling more devices and more warranties. A very bad 180 by Best Buy.

Despite what Howard Clark says, we have always found Best Buy's protection plans to be helpful & we have used them more times than not. It's very rare we don't purchase one, given an opportunity.

They are number one excellent service I am so happy are used to be a merchandise with circuit city but I have to give credit best buys is one of the number one place of business and a long time five ⭐️ ⭐️⭐️⭐️⭐️ Geek squad ✌️

The Geek Squad Replacement is unbelievably good! We highly recommend this service!

ALWAYS ALWAYS ALWAYS BUY THE PROTECTION PLANS AT BEST BUY!!!!! ESPECIALLY the accidental damage plans! It is a no brainer to pay a few extra dollars and protect your investment against defects, drops, spills and just plain old bad luck! And Best Buy makes it super easy!

ALWAYS ALWAYS ALWAYS BUY THE PROTECTION PLANS AT BEST BUY!!!!! ESPECIALLY the accidental damage plans! It is a no brainer to pay a few extra dollars and protect your investment against defects, drops, spills and just plain old bad luck! And Best Buy makes it super easy!

ALWAYS ALWAYS ALWAYS BUY THE PROTECTION PLANS AT BEST BUY!!!!! ESPECIALLY the accidental damage plans! It is a no brainer to pay a few extra dollars and protect your investment against defects, drops, spills and just plain old bad luck! And Best Buy makes it super easy!

Great service haven’t had an issue with them they are very helpful

This coffee machine is amazing! I would definitely recommend buying this! I use it daily and it serves a huge amount of the family and friends whenever they come over!

Great for everything makes buying thing better because

I mean what else can you say about a free replacement? 5 stars baby

I haven't needed to use the protection plan for my Breville juicer, so I dont know what to say. Have use my other plan for washer (Samsung), so that is saying something as I use my juicer daily and washer once a week.

Have yet to need this warranty. I would recommend this survey only if your records reflect customer has returned malfunctioned product.

This was a warranty purchase. No longer buying items without a warranty. Just learned a very expensive lesson by not buying the warranty