Customer Ratings & Reviews

I will get this every time I buy a large appliance from Best Buy it’s great and easy on your mind

I don't always buy Geek Squad replacement contracts based on what technology I'm getting and expected lifespan. In this case, I think the price is great insurance against any issues down the road.

Quick to fix it or replace the product in a timely manner

This is the one extended warranty that we've had that has been simple to use. We had one machine fail, brought it in, they replaced it. Will definitely get for complex or pricey equipment.

Haven’t had to use this yet for my new keruig but always recommend buying the warranty.

at 73 I feel good about purchasing the geek squad services. I don’t have to worry about my item breaking and having to pay more money for another one

Good item and does what it is suppose to. Help at your fingers

I have never used it but it is still always worth getting just in case

I always buy the geek squad service when i purchase an item because i know they will tale care of any issues i have

Awesome plan! The item that I received was what I really expected. It was in perfect condition and so far, it’s working fine. Best Buy’s order tracking is extremely helpful, convenient and efficient.

This was the one of the few times that it paid off to have the replacement coverage. Always good to have the coverage.

I always recommend to have coverage on all items I buy

Havent had a reason to use it yet and i hope i dont i got it for that just in case factor

Don’t have to worry that your purchase goes up in smoke if it breaks.

I’m so happy whit this ninja product work so well and o used every single day!!

Purchased for additional protection over manufacturers warranty. The product is working well so I didn’t get an opportunity to utilize Geek Squad Protection for the product for which it is purchased.

This service can be super useful, unfortunately Best Buy was misleading in how they helped me with it. I had an appliance with a warranty issue. Best Buy insisted on an in store exchange via their warranty because “it’s better” and promised since it was a warranty thing not an accidental damage the plan would transfer to the new one. THIS IS NOT TRUE. If you have an item in the manufacturer’s warranty for a covered issue - USE THAT WARRANTY. The plan will not transfer to the new one and you basically just paid for a warranty service you already got for free through the manufacturer. Corporate told me to go back to the store and speak to a manager to rectify the issues we had. In store gave me to a colleague, wouldn’t call a manager to help, and that rep told me too bad but he could “sell me a new plan if I wanted” I basically paid Best Buy for the warranty I had for free, lied about it, and they laughed in my face when I asked questions about it. So this can be a good service - but make sure it’s not in warranty first otherwise you’re just giving Best Buy a donation.

Best Buy's Geek Squad Coverage has never let me down. I always add the extra protection when it is available with any product I purchase.

They work quick really good reccomand going to them

I'm excited to make an appointment with the Geek squad. So many electronics and there is always something.