Customer Ratings & Reviews

coming in handy right when you need them get an appointment very quick

[Employee of bestbuy] They have fulfilled all of my warranty’s without hassle

Geek squad is very knowledgeable and always know how to help!

Hopefully we will never need it, but good to know we are protected!

Always a great investment when covering your appliance

Great value for a two year warranty covers everything including replacement equipment

The Geek Squad came to my home for what I thought was broken and it was a simple fix that didn't need their help but they came anyway

A great gift that Best Buy always provides, I highly recommend it!

Very good product and extremely easy to use ! Get it !

I love that my devices are protected and it doesn't cost that much along with my purchase

Great balue to have for your accessories make sure you activate yours.

Thoroughly worth the extra protection, laptop went haywire and it was repaired in a day

Your standard protection plan. It foes what it says

I always get GSP whenever I purchase an item like this! They always can either do a simple return/exchange, or they give me store credit for an upgrade, which is often appreciated. I'd highly recommend GSP when getting this kind of item

I’ve been very happy with this service and hope it continues. I’d especially recommend for a bigger purchase, a more expensive item or one that is a daily driver or gets heavy usage, I would always get this service. For my Dyson items especially as I haven't had the best luck with them working for long periods of time. So this service has provided me some comfort that my money hasn't gone to waste or been in vain.

I spoke to a geek squad agent on the phone who said that she could find my order/plan information even after I gave her the plan number and order number, and she was ready to hang up the phone until I insisted that she keep looking. Once I took up the order date from my email, she said she found it. This was frustrating and also happened in store. I think that staff are trained to lie about not being able to find our plans unless we pull up every single piece of information connected to the order. The lady on the phone verified that my product would be replaced in the store the following day after she booked me an appointment in her system. However when I got to the store I was only able to return my non-functional appliance for a store credit refund instead of the replacement I was guaranteed because the product was not in stock there. I would’ve preferred a cash refund with the product being out of stock especially since it was in stock online for double the price, but I was able to find something else to use the gift card on the same day so I decided not to press management about it. The in-store geek squad process was also very unorganized and staff were rude and incompetent. There should be two separate lines for people who take the time to make an appointment and check in online, versus people who are walk-ins. I had to wait in line holding a heavy appliance behind 6 people who did not have appointments because when I went up to the counter and told the person I had an appointment for that time, he said I still had to wait until he finished helping with everyone else. In my eyes, that defeats the point of having an appointment system.

I was amazed at first but I’m not so sure that the filter is catching anything anymore. It is very reactive to smells in the kitchen and it will turn itself on high whenever we cook. But it doesn’t seem to be catching much in the filter at one year after purchase. The first filter filled up and looked disgusting after 6 months (as it’s supposed to!). The honeycomb part of the filter caught all kinds of stuff. The second filter ended its 6-month lifetime and there was *almost nothing* in the HEPA filter - the white honeycomb part stayed white & very clean. Only the side air enters into had some fine dust visible on it. I’m putting in a third $99 filter, but I’m going to watch it. It may go back to Best Buy on the warranty. I think my inexpensive 3M does a better job, with it’s pre-filter, of catching dust. I think the Shark does a better job at catching odors. It seems to detect smoke from forest fires and cooking at least. But the empty filter this second time is puzzling. I wish this had a pre-filter. The only thing I can think of is that the fine dust on the solid outside part of the filter stock to airflow??? That’s where a pre-filter would come in handy.

Glad i took out this protection . I usually don't but, in this case it was worth it.

i never invest in a huge electronic UNLESS i insure it with geek squad protection. it’s saved my life time and time again, i love the program and how easy it is to repair / replace my damaged tech if needed.

They have Great service! They are Attentive employees