Customer Ratings & Reviews

I spoke to a geek squad agent on the phone who said that she could find my order/plan information even after I gave her the plan number and order number, and she was ready to hang up the phone until I insisted that she keep looking. Once I took up the order date from my email, she said she found it. This was frustrating and also happened in store. I think that staff are trained to lie about not being able to find our plans unless we pull up every single piece of information connected to the order. The lady on the phone verified that my product would be replaced in the store the following day after she booked me an appointment in her system. However when I got to the store I was only able to return my non-functional appliance for a store credit refund instead of the replacement I was guaranteed because the product was not in stock there. I would’ve preferred a cash refund with the product being out of stock especially since it was in stock online for double the price, but I was able to find something else to use the gift card on the same day so I decided not to press management about it. The in-store geek squad process was also very unorganized and staff were rude and incompetent. There should be two separate lines for people who take the time to make an appointment and check in online, versus people who are walk-ins. I had to wait in line holding a heavy appliance behind 6 people who did not have appointments because when I went up to the counter and told the person I had an appointment for that time, he said I still had to wait until he finished helping with everyone else. In my eyes, that defeats the point of having an appointment system.

The geek squad protection plans really save my life

Excellent service provided would highly recommend .

very easy and convenient to use!!. will recommend it!.

Geek squad help me work and get it up running in no time. They are great people to work with and understand that all people are not smart with technology. Give them a try, you will not regret it.

So far so good, wings, loaded potatoes from tgifridays jalapeño poppers, full sized digorno pizzas, gotta get an elevated tray to get the bottom done better. But still cooked in the middle. Not doughy. Great work oven. Cooks quick 10-20 min mostly. Still experimenting with it. I’ve heard you can cook steak in it and it’s actually pretty good. I will have to update this after I cook a streak in it.

Helped me saved so much on items that would break down after certain amount of time. I strongly recommend customers getting this to protect themselves from low quality products that are at no fault to Best Buy.

The Best Buy employee was so kind and polite.She answered all my questions and was very knowledgeable.The experience was hassle free and and my expectations were met by her prompt and kind service.Thank you so much.

Geek Squad is as a good as they promise to be. They are an investment in your technology purchase you should buy to protect yourself.

I mean it’s insurance. Can’t go wrong. I have had geek squad before and from my experience they have always resolved any issues. Actually, I only had to use it once for a device from work and they did amazing work in a timely manner. Not many of the products I’ve purchased from Best Buy need servicing. I still have things from 2016 that work just fine!

The prices is right! When I request service this worth the price I paid.

100 percent reliable and a must to have it you're an avid BBY shopper... especially for electronics.

My tablet wasn't working but Geeks tried . But to no avail it just wouldn't come on. They did really put forth the effort.

Es lo mejor en cafetera en mercado ahora mismo la recomiendo totalmente

This is by far the best thing about Best Buy—peace of mind.

Best Buy's Geek Squad Service is a solid choice for technical support and solutions to your tech needs. With a competent team, a variety of personalized services, and exceptional customer care, Geek Squad stands out as a trusted and valuable option for those seeking qualified technical assistance. If you're looking for reliable and efficient tech solutions, don't hesitate to turn to Best Buy's Geek Squad.

very easy to use if you have a problem. i got a full refund for a router that went b

good experience and seemless process with best buy

It depends on the product and brand , as for example for bose product they need to send to bose and waited more than a month without my product.

I rarely write reviews but I think it’s important that anyone who is in the fence about getting this plan for anything they use daily gets it. In many instances it increase and improvise upon the manufacture warranty. It’s often times more value per money that appliance itself. Most issues can be resolved by going to a local store rather than shipping things off. I’m not familiar with how it works for activated devices but for appliances and small tech this is an easy buy. Please just do yourself a favor and factor it into the cost of what ever you plan to buy when you’re saving for it. It’s much better than having to pay for unplanned replacements without it.