Customer Ratings & Reviews

This company is horrible. Ordered it here so I could get 2 day delivery. Now three weeks later it never came. No refund either. They claim it must be back at their warehouse 5 days to get my refund. If I never received the item, how can I return it and how could I use the extended warranty? Why do they not give me a full refund!

Got to get replacement already bought it for a mother's day present.

I ordered this as a Christmas present and upon arrival it brewed coffee quite well but while brewing I noticed that the cover for the water on the coffee brewing side would bend due to the heat produced. When attempting to use the espresso function the machine was never able to produce steam or even draw a single espresso shot. I may have received a defective product but I suppose you get what you pay for.

I asked for help with my tv and all i ever got as a response was tech department e-mail asking for model # and serial number. I took photos texted back and never heard back months later . Would not spend the $ again .

If I can give negative rating I will definitely give ridiculous item as liquid coming out of the pitcher from bottom and if you go for service they offer you to sale whole unit instead of part and they suggest to buy from Amazon. Don’t buy not recommended

Have not needed the geek squad yet, can only hope that if I ever need them, it will be a breeze to use, replace it fix.

im not sure if geek Squad does anything that a fixmestick couldn't ... but its ok

Yes .. too small ! Looks nice tho! Price is better NOW. Regret purchase.

I’ve used it once only I still get it just in case but sometimes I think it should just be included at no extra cost at least for a year

Always get this for my big purchases. Have used it multiple occasions and always a smooth process

Awful. They won't let me use the protection because the item is still under manufacturer warranty. The agent hung up on me when I asked why. I was having difficulty finding the manufacturer warranty info and just wanted to use my purchased geek squad protection instead. I guess you can't.

Guarantee garbage, which I do not recommend anyone to pay, they promise you everything so that you can buy it and when you use it you hit the wall and regret it

Don’t buy this product find a different insurance for your item Best Buy ended up telling me they can’t replace my item because they don’t make it anymore and left it at that

Product is very loud and is not consistent with producing coffee

Recalled no refund issued. Fire harm . Shouldnt of been sold

Didn’t have the need for that option therefore didn’t purchase it

you guys got me again. One and done. Geeks so full of attitude that I never want to buy another product or service from you again.

Leaves good with a plastic smell and a funny taste

They are very slow and they don’t deliver when promised.

Just wasting your money. If you buy something from bestbuy they never protect ehat they sell and you need ordered this thing.