Customer Ratings & Reviews

Got me an idea about my appliances and size selection

So great. Always peace of mind. Never a hassle. Return, replace, repair, whatever is appropriate for the situation. I love Best Buy because of the Geek Squad coverage. (and the great prices selection and service and convenient locations and shipping)

Worth the cost replaced my juicer no questions asked when I dropped the pitcher and it broke

Best warranty service and efficient, works exactly what do you need to cover your new product?

I bought this replacement insurance on December 3rd 2020 haven't used the replacement insurance. the only reason I'm doing a review is because I like how easy it is to just purchased it and it automatically program set to your phone number. you don't have to activate it yourself

If you don't have protection on your items, then you enjoy gambling more than me. When things stop working you can just take them in and swap for something else.

Very easy to use and affordable. Im not a professional or aspiring photographer but this camera was good enough for some quick photography.

I had a TV for 3 years. It worked great with no issues. When the back light went out Geek Squad service decided it could not be fixed but should be replaced. I brought home the exact same make & model TV with the Heek Squad extended warranty. Immediately out of the box the replacement TV had issues with sound cutting out. Some the TV was brand new I was thinking it must have been either the wifi, the wifi speakers, or the connection. After trying the TV with the internal speakers, with other speakers, and in different rooms of the house or became apparent the issue was the TV. At this point, audio all together stopped working. I took the TV into the Geek Squad. After 3 weeks they say the TB just needed the software reloaded and it's fine. That same day I took the TV home the audio cuts out 3 times. I took the TV back into Geek Squad 3 more r times, just to be told each time there's nothing wrong with the TV. The Geek Squad manager decides to go ahead and replace the TV at this point. However, after 7 months of back and forth with Geek Squad, the TV is now listed at $230 instead of the $149 we paid for it. After another lengthy argument with the sales team, I was given a $75 discount and forced to pay for the warranty again. They say they fulfilled the warranty by returning the amount I paid for the TV. Even though the TV was damaged out of box, because it took the Geek Squad over 7 months to "fix" it then replace it it was past the 30 exchange time. So I had to pay the extra amount for the TV (after the $75 discount they finally have me) plus the warranty amount again. After another argument with the Geek Squad manager (when he called to find out how my interactions with the Geek Squad team went) I was finally reimbursed the extra amount I was forced to pay to replace my TV and the warranty amount. Which meant driving back out to the store again to pick that up. I'm glad they finally corrected their error, but the fact that it happened in the first place - but to mention how I was treated through the process - makes me never want to purchase anything through Best Buy. It certainly enforces the truth that it is no longer worth it to pay for the extra warranty. Per a Geek Squad person, when Best Buy for a new CEO two years ago is when the warranties stopped being effective. Now they just replace everything rather than fix it, in essence forcing you to purchase another warranty again right away. It's no longer about fixing things so the customers can keep their device as long as possible. Now it's about selling more devices and more warranties. A very bad 180 by Best Buy.

Geek Squad accidental insurance is a must buy. They have saved me more than once when the manufacturers insurance wouldn't.

Good deal with the cost of everything these days. Would recommend.

Highly recommended to protect all your electronics. They never break but when they do, it’s as easy as going to Best Buy and getting the situation handled with no money out of pocket

Getting geek squad protection is definitely worth it. I've already used it, and I'm very pleased with it. In the event that the product cannot be fixed, it is replaced with a brand-new one. The process was simple and quick!

Accidents happen and having protection plan definitely worth the cost which is really low compared to other companies protection plans which can cost double and not cover what Best Buy does

Love BB’s Geeks Squad. This is the only store I know that has the best insurance plans without any form of hassle. I only buy my items here for the insurance and service of course.

This machine works great, it is reliable and quick. The instructions were very easy to follow and helped a lot during the setuo process.

PRACTICAL AND EFFICIENT! USER FRIENDLY. ONLY THING I FELL LIKE IT LEAVES A LOT OF PULP FROM FRUIT

We absolutely love this coffee maker whether you making 2 cups or you’re making 16 does a great job

Ready to help, haven’t had to use Geek squad yet but glad to know they’re right there at Best Buy to help if need be

The best warranty service offered by any retailer.

I always get the protection plans when buying items from Best Buy. They either fix, replace or refund, Which is why I'm a repeat customer