Customer Ratings & Reviews

Love the Greek Squad, The work on replace very fast. You are finished less than 20 min.

Probably a good value, haven’t had to use it.the product works great.

Glad I had this on a Keurig Slim coffee maker. Actually had two of these coffee makers. First one died after 30 days and Best Buy replaced it under their standard return policy. Bought the Geek Squad protection plan on the second one. Glad I had it since the second coffee maker smoked after 6 months. Thought it was steam from the coffee until the tell-tale smell of burnt electronics. Returned it and got a gift card as a replacement. I think I'm done with Keurig coffee makers.

Great products and help over years of services from all departments. Love it

Love that they will replace instead of returning to fix

This hair straightener is just as amazing as I had heard. I love that it's cordless and the battery life is great, making it convenient for travel. It also offers three heat settings. Very user-friendly and easy to style my hair, such as making curls. I highly recommend it!

Came out to the house to deliver my new clothes dryer. Unhooked & hauled old dryer off & installed new one. Very pleasant friendly guy. Ive bought several items from Best Buy. Very nice products. Will continue buying from them. Easy payment with low or no intetest.

2 year plan. Exactly what you expect for a protection plan.

Lasts two years good to have if needed in that time frame

The geek squad is actually very chill and very open to all questions. They also do remind you no question is a dumb question shout out to the Chicago Burbank. They always make it feel like home.

Great package worth for the protection of your valuable appliances

Geek Squad is as a good as they promise to be. They are an investment in your technology purchase you should buy to protect yourself.

Very professional technicians. They know their job. They communicated with me at each level until the job was done.

Not much to say except for I always leave the store happy. The option to exchange for best buy credit makes it easy to upgrade to a newer version of whatever you have, for a little extra cost (as long as your device is broken) Some employees can be a little rude, but to be fair, customer service isn't an easy job, so I don't mind it at all.

I bought the 2 year geek squad replacement warrant on an air fryer I bought. When my product broke, I contacted geek squad to see if my warrant would cover it and I had no problem getting a replacement. All I had to do was come into the store with the product, tell them the issue I had with the product and show them my warrant on my Best Buy account and the same day I was able to get a replacement! I was so surprised by the quick service I received. I really recommend getting the 2 year warranty!

Geek Squad is the best. They know their stuff about everything.

The Geek Squad is great. They always fix my problem.

Haven’t had to use them yet for this product have in the past and very easy to deal with

Excellent product.............................................................................................................................................................................................

It depends on the product and brand , as for example for bose product they need to send to bose and waited more than a month without my product.