Customer Ratings & Reviews

Great geek squad! They make the claims so easy and painless.

Went to return this item for it not working correctly, was given a full compensation for the item. The customer service rep was really nice about it all as well, and super helpful!

Makes coffee as it should. Pretty straight forward as far as setting the clock and time. So far the hot plate has been pretty consistent at keeping the coffee hot, around 165 degrees. Coffee is easy to pour and the urn itself does not pour water all over the counter when filling the reservoir. I just use the basket it comes with, no filters. Does not have any beeps or bells to alert when coffee is finished marketing. It is very light weight. I have used mine for 30 days. It makes hot coffee and that is what it's import

I’m glad I bought this. I always like to have my tech protected in case something happens outside of normal warranties!

Quick and easy process. They verified the issue and replaced it. Con: You'll have to purchase a new warranty to cover the replacement unit. Pro: you can skip weeks of waiting, without your product, if the issue is covered. That convenience is well worth the price of the original and the new warranty.

Excellent service, highly recommended! They are smart and knowledgeable!

I am so grateful that I choose to purchase the accidental Geek replacement. It has given me peace of mind. They have followed up immediately for me to get started once I purchased it.

Honestly a great perches! Used it on the first day and never stopped since. I still haven’t bought any attachments yet so I can make my own pasta but I am ready to try. If you are into baking and you need something that’s going to push you to bake more and is easy to clean. While look good just sitting on your counter I strongly suggest this 10/10

Easy to communicate with easy to get an appointment. Friendly and knowledgeable

I have really appreciated the Geek Squad Warranties on my purchases. When I've been within my warranty time frame and I have a problem, they are super about taking care of the issue or allowing me to get a new replacement!! Thank You Best Buy / Geek Squad

So far so good! Received this as a gift for Christmas from my husband and kiddos and so far, it has not disappointed! My last air fryer only lasted about 4 months before it completely stopped working. However, this one has worked great! No complaints.

I Love My Air Fryer!!! This Is My 1ST Air Fryer…So, I Do Not Have Another To Compare It With. However, It’s Been Good To Me!!! I’ve Cooked Barbecue Chicken Wings, Pork Chops, Home Fries, Frozen Fries, Frozen Egg Rolls, AND Made Some Homemade Pizza With Pillsbury Dough Biscuits!!! Also, Easy Cleanup Of The Dual Baskets!!! Try One Out…It Saves A LOT Of Cook Time AND Cleanup!!!

The geek squad replacement plan is very worth it. Instead of having to buy a new item when anything is wrong with my item I can just exchange it if I need to. Highly recommend!!

This is my second kitchen aid food processor. The first one lasted 20 yrs. You just can't beat them. Works perfectly and makes cooking so much faster. I cook everyday from scratch. This is a must- have for a busy schedule. No more hand chopping to get your veggies in your diet!! Love it

this guys are the best, good customer service no hidden fees

[Employee of bestbuy] Always a simple exchange, no warranty nonsense to navigate thru. All I have to do is bring the item back to Best Buy and get it replaced, easy and fast!

Got this for my mother. She loves it so much, she now wants a bigger one!!!

Love it!!! So easy to use and delicious!! We make a variety of ice creams, ggelatos and soft serve!!

I got this for my fan, haven't had to use it but glad it's there.

I always get an extended warranty on my electronics. Geek Squad is great “IF” you need them.