Customer Ratings & Reviews

Returned Bella Pro Airfryer that failed after 28 months. Purchased Geek Squad 2yr Service warranty. Full refund for dead product no questions asked.

Geek squad replaced my almost 2 year old air fryer without any issue. They asked what was wrong with it and I told them. They asked if I wanted a new one or refund. I took a new one right off the shelf.

I purchased this for an electric kettle. I had purchased a previous electric kettle from another vendor that broke within 2 months. Given how often I use it (almost daily) I thought it would be a good investment to get the coverage.

I always buy at least the two year protection plan. I have used to two many times over the last few years because they just don’t make products like they used too. To keep the price down they will used less costly parts. The good news is that most electronics cost way less than they used to. But buy a plan to play it safe.

A strong performing air purifier. I noticed it definitely helps making the air fresher, although I wish it was a bit more capable at reducing dust. Granted, my house could just be naturally dusty, still a great air purifier all around! Also good for white noise while sleeping at the medium setting!

I got this for my TV but didn’t have to use their service luckily. I would recommend to get it though.

I really like this product for its ability to create good espressos. Hard learning curve for first timers but its easy to use afterward. Itd be nice to have a grinder with it for the coffee beans but thats okay. Will use this all the time

Get the plan. I work for Best Buy, however my opinions are my own and do not necessarily reflect Best Buy Policy. Yes I work here and yes I always get the plan if available. I'm not a plan buyer as a rule, but I never pass up the opportunity with Best Buy plans as they are straight forward and provide excellent value.

Get the plan. I work for Best Buy, however my opinions are my own and do not necessarily reflect Best Buy Policy. Yes I work here and yes I always get the plan if available. I'm not a plan buyer as a rule, but I never pass up the opportunity with Best Buy plans as they are straight forward and provide excellent value.

[Employee of bestbuy] Great product no issues and a time saver. Easy to deal with geek squad

Great item. Best Buy is a very cool place to shop.

I bought this for my air purifier, but I haven’t had an opportunity to use it yet. I hope the unit keeps working though but just in case it does not…..I have this as a backup!

Been using geek squad and protection plans for years. I get it on everything I buy because it’s worth it!

We would buy this protection every time it is offered - BestBuy really honors their customers when a product fails and does not make it a big hassle to use it. We buy some products from BestBuy just because of this protection plan vs buying it from another box store or online retailer.

I always purchase insurance for any product I purchase. It is always worth the money even if the product does not stop functioning. It gives me peace of mind and that means everything to me.

Love love love this. It’s amazing and I’m so happy that I ordered this

I purchased the Geek Squad Service and had my electronics fixed or replaced without problem. Definitely recomwnd ti buy it is with every penny.

[Employee of bestbuy] Geek Squad Protection is a really great service/protection plan. You have the peace of mind that all your products purchased at Best Buy are either repaired or replaced.

So far we have not had to use them but the peace of mind is nice.

My TV stopped giving me a clear scree with my TV. It had shadows on my screen. I brought it in and they replaced it. I brought in my computer and had to have the hard drive replaced . They checked it over and replace it. They also put webroot on my computer and replaced the micro soft app I had installed in old hard drive.