Customer Ratings & Reviews

Its good to have coverage IF needed. I didnt but it was worth the peace of mind.

I’ve had this machine for over a year now. Making at home iced lattes have saved me from going to coffee shops as this machine makes great tasting espresso shots. Comes with a double and single shot basket, dosing spoon/tamper and clean up is easy and simple. A must have for first time espresso machine users. Preset buttons allow you to make perfect single or double shots of espresso.

Geek squad is the greatest when it comes to service and friendly advice. Great to talk with geek squad staff.!!

I love being able to have the warranty just in case

I have had no issues with the product or the service provided.

I always purchase the protection. Fortunately I have not had to use it for these items but I have used the warranty before and had no issues

Protection plan is great, in general, but especially in these higher value products. My $900 espresso machine started having some issues and the manufacturer was less than helpful. I just brought it back to Best Buy and they refunded me with a store credit. The rep didn’t tell me that I could get the same one, just swapped out. She only told me I would get credit and I’d be able to pick out another one. I loved that machine and would have been thrilled to get it again but had to pick something out from the shelf instead. I would have given 3 stars just because I wasn’t made aware of the options and I could not get a straight refund; but they got 4 for ease of use.

Pretty great!. Digital User interface is intuitive and the dual cook works great for my steaks! Consistent temps and a cook book to boot. No regrets.

Every time I get there always there for me and always ready to fix it if needed

Geek squad is the best they now what’s up. Always the nicest.

I love most is the smart technology and versatility. Whether I’m air frying, baking, roasting, steaming, or slow cooking, this system handles it all with ease.

I would never buy warranties before. However, anytime I purchase a quality product with Best Buy, I use Geek Squad. The ease of service, whether it's an issue with the product or if it needs to get fixed, they instantly get the problem solved for me as soon as possible. Sometimes warranties seem like they're a gimmick. However, the Geek Squad warranties are definitely worth it.

Amazing buy, they keep their word and fix it right away. Great communication.

Works great and it’s too noisy. The slick design is perfect for any room in the house.

i never invest in a huge electronic UNLESS i insure it with geek squad protection. it’s saved my life time and time again, i love the program and how easy it is to repair / replace my damaged tech if needed.

I've worked with some of these brands for years and alway wanted one for my home. Bruhhhhh let me tell you best freaking decision ive ever made ive made so many things like really smooth hot sauces to puree, and blended coffee smoothies and so much more im seriously obsessed.

Came from a Ninja unit that died after about six years and with this coffee maker you definitely get what you pay for! The warming plate after 7 months has peeled and rusted regardless of how much care I put into it, the coffee itself has never brewed to the quality the Ninja gave me but it was a cheap machine so I went with it. Oddly also the water loss from brewing is inconsistent. Not sure what that's about but I guess it speaks to the meh brewing quality. Also VERY much speaks to the constantly dropping price of this machine! I paid 50 bucks on sale and now it's 20! Glad I got the service plan because with the gradual breakdown of this thing I don't feel quite so screwed over!

I always get GSP whenever I purchase an item like this! They always can either do a simple return/exchange, or they give me store credit for an upgrade, which is often appreciated. I'd highly recommend GSP when getting this kind of item

The Geek Squad warranty is the best. Whenever I buy a product, I buy the warranty because I know my product is well protected in case it fails.

The agents helped set up my iphone, quickly . They do good work