Customer Ratings & Reviews

I have not had to use this service yet But I feel assured that if and when needed it is available.

Nice product. It's super easy and convenient to use. Geek Squad Warranty makes it even better if the product gets damages.

We have gotten this kind of insurance on all of our appliances from Best Buy never had a problem and they always fix what’s broken or replace what can’t be fixed.

I bought this replacement insurance on December 3rd 2020 haven't used the replacement insurance. the only reason I'm doing a review is because I like how easy it is to just purchased it and it automatically program set to your phone number. you don't have to activate it yourself

Its a peace of mind to have a second chance. They have installed so many of our equipment in our home

I have said it before and I will say it again. Geek squad is amazing. Best Buy has great customer care.

So great. Always peace of mind. Never a hassle. Return, replace, repair, whatever is appropriate for the situation. I love Best Buy because of the Geek Squad coverage. (and the great prices selection and service and convenient locations and shipping)

It is good to have it.You never know when you will be glad you have it

Service it top notch and any issue as long as you are covered they cover. It has saved me from loosing my money on a TV 4K and I am so happy about that

Thank you for the extended 2 year warranty Geek Squad.

Warranties are always wonderful. Can't go wrong. Rather be covered than not.

I had a TV for 3 years. It worked great with no issues. When the back light went out Geek Squad service decided it could not be fixed but should be replaced. I brought home the exact same make & model TV with the Heek Squad extended warranty. Immediately out of the box the replacement TV had issues with sound cutting out. Some the TV was brand new I was thinking it must have been either the wifi, the wifi speakers, or the connection. After trying the TV with the internal speakers, with other speakers, and in different rooms of the house or became apparent the issue was the TV. At this point, audio all together stopped working. I took the TV into the Geek Squad. After 3 weeks they say the TB just needed the software reloaded and it's fine. That same day I took the TV home the audio cuts out 3 times. I took the TV back into Geek Squad 3 more r times, just to be told each time there's nothing wrong with the TV. The Geek Squad manager decides to go ahead and replace the TV at this point. However, after 7 months of back and forth with Geek Squad, the TV is now listed at $230 instead of the $149 we paid for it. After another lengthy argument with the sales team, I was given a $75 discount and forced to pay for the warranty again. They say they fulfilled the warranty by returning the amount I paid for the TV. Even though the TV was damaged out of box, because it took the Geek Squad over 7 months to "fix" it then replace it it was past the 30 exchange time. So I had to pay the extra amount for the TV (after the $75 discount they finally have me) plus the warranty amount again. After another argument with the Geek Squad manager (when he called to find out how my interactions with the Geek Squad team went) I was finally reimbursed the extra amount I was forced to pay to replace my TV and the warranty amount. Which meant driving back out to the store again to pick that up. I'm glad they finally corrected their error, but the fact that it happened in the first place - but to mention how I was treated through the process - makes me never want to purchase anything through Best Buy. It certainly enforces the truth that it is no longer worth it to pay for the extra warranty. Per a Geek Squad person, when Best Buy for a new CEO two years ago is when the warranties stopped being effective. Now they just replace everything rather than fix it, in essence forcing you to purchase another warranty again right away. It's no longer about fixing things so the customers can keep their device as long as possible. Now it's about selling more devices and more warranties. A very bad 180 by Best Buy.

Works great! Picks up a lot of dust and can definitely tell a difference in the air quality!

This is the best protection around. My original coffee maker purchase was guaranteed by this policy. I took the broken pot in and was given all the money back in a credit That is remarkable.

Great deal! Happy I got the warrenty. Would recommend to anyone

Getting geek squad protection is definitely worth it. I've already used it, and I'm very pleased with it. In the event that the product cannot be fixed, it is replaced with a brand-new one. The process was simple and quick!

Love the Greek squad always have they've always been the best when it comes to no questions asked returns and refunds..

ALWAYS ALWAYS ALWAYS BUY THE PROTECTION PLANS AT BEST BUY!!!!! ESPECIALLY the accidental damage plans! It is a no brainer to pay a few extra dollars and protect your investment against defects, drops, spills and just plain old bad luck! And Best Buy makes it super easy!

ALWAYS ALWAYS ALWAYS BUY THE PROTECTION PLANS AT BEST BUY!!!!! ESPECIALLY the accidental damage plans! It is a no brainer to pay a few extra dollars and protect your investment against defects, drops, spills and just plain old bad luck! And Best Buy makes it super easy!

ALWAYS ALWAYS ALWAYS BUY THE PROTECTION PLANS AT BEST BUY!!!!! ESPECIALLY the accidental damage plans! It is a no brainer to pay a few extra dollars and protect your investment against defects, drops, spills and just plain old bad luck! And Best Buy makes it super easy!