Customer Ratings & Reviews

SO HELPFUL! Would absolutely recommend! I needed help connecting my pen and they got it up and running in under 3m!

It's great added protection for any help or repairs needed.

Never used on a computer, but used on a TV and it’s worth it. Got this for new computer and hopefully won’t need to use yet again.

The Geek Squad is definitely a group of electronic wizards! Luckily for me because I have no such powers, but now they are on my team, and that makes me feel even better about my purchase.

Excellent service. The tech updated my service and cleaned up a bit to optimize the product. Nithing better than Geek guarantee.

Good options recommended is better have it and dont use and dont have it and need it

Everyone needs protection on their investments when spelling a lot of a laptop with all the bells and whistles. Accidents can happen to anyone, anytime.

Great to have for all electronics would hate to have a device break without so make sure you are all getting the protection plans

Long story short: I hate buying add-ons, but this form of insurance saved my bacon once this year and has already paid for itself. Especially since I think prices are only going up, availability will only go down, waiting for Black Friday etc. price reductions of 10-15% doesn't help much if prices, meantime, have increased 5>10>20+ percent. Back to Geek Squad, my store has been great to work with.

Thank goodness for Geek Squad! I can't remember how many times I've said that to myself after an unexpected break, drop, tear, or malfunction...but it's too many to count! They've saved me and my devices lives time and time again. I currently have the three year protection plan on my 2.5 y/o laptop, whose screen just broke a few weeks ago - and I'm so relieved I chose to purchase it back then. There is nothing worse than having a damaged product you love, with no way to repair or replace it. And no matter how safely you protect your things, or tell yourself nothing bad will happen to a brand new device...accidents just happen. I highly recommend purchasing some form of Geek Squad protection plan along with basically any product that you care an inkling about. I've regretted some purchases over the years, but never Geek Squad! While the pros are straightforward, and listed right on the site, one thing I still like to point out is that Geek Squad can be carried onto the next owner - so even if the device you purchased it for eventually gets regifted or becomes a hand-me-down, the protection plan gets carried down with it. Pretty neat! So yeah. It's just an essential thing to have...especially for someone like me, who thinks of their devices like their children (lol!)

I purchased this with my brand new Acer Predator gaming laptop knowing I cannot go wrong. GeekSquad is a great service to have because they will help you ship out your PC if it has any warranty issues to the manufacteurer and they will also fix stuff and replace parts if its out of the normal products warranty.

This laptop is high quality, elegant, fancy y ligh.

Bought this to protect a laptop purchase for my daughter for school. So far, haven't needed to use it. Good to know if the device breaks, she has someone to fix it

Computer gets quite hot after an hour or so of gameplay, I would recommend getting a fan to keep it from blowing up. Definitely a nice computer, but more on the expensive side for how how it can get.

I use geek squad for everything I buy through Best Buy. I have for years. Will continue to do so ! Always super helpful and prompt if I need to bring a device in.

I always get this when I buy big items. I haven't had to use it a lot, but I have been thankful when I did.

I will not ever walk out of your store with out insurance. I never hade any problem getting anything fixed ore replaced. I have kids. Thing's allways happen.

The agent was very informative and provided me all the answers I needed. They went above and beyond and even gave me a deal on my geek squad warranty for my ASUS rogue strix g18 on any and all internals even if it was broken by accident. They were very kind and friendly but also smart and knowledgeable and quick to the point and did not waste my time or try to upsell me. They were honest and have integrity and they are a quality warranty I totally recommend this.

Geek squad service is a pretty cool service. The ability to have that service available and worked on while your there is great.

Don't get a computer at Best Buy without this protection! I know it seems like a pricey addition, but if/when your computer breaks or is damaged, you don't have to pay ANYTHING. And if it needs to be replaced, you receive store credit for the full amount you originally paid (to put toward a replacement or whatever you want). When my last laptop bit the dust, I was literally able to get a new laptop with the credit and with the leftover credit after the laptop purchase, I was able to put it toward replacing my fridge that broke. GET THE PROTECTION and don't let it lapse without going and getting any issues that arise with your product fixed or the whole thing replaced. Best investment!