Customer Ratings & Reviews

It's worth getting just in case if anything happens within a year. I just wish the prices weren't as high. I would've gotten more years.

It’s a relief to have a coverage plan for my laptop! I’m always in a rush, especially with kids. Thank you Geek Squad for offering this along my laptop purchase!

A customer service representative at best buy told me last May 2021 that if I paid 10 times ( 26.94 dollars with the tax) for a two-year protection plan, however, I realized that I already paid for it 12 times this month. And they told me my plan is for monthly purchases. I was really sad about it because they explained it incorrectly at the store. I also ask geek squad online if they can fix the physical damage on my laptop and they said yes but when I came there in the store they said, " You have to go to HP to get your laptop fixed." That broke my heart when they said that. I paid for the plan of 2-YEAR ACCIDENTAL GEEK SQUAD PROTECTION but the simple damage was not fixed. If you want to buy a warranty please ask about how much will you have to pay at the end and you might look at other offers better than geek squad. I hope this help for you guys who are planning the plan. please look at the simple damage that I was describing.

Great item.mmmmmkkkkkiiiiiuyy66665555555556y666666666666777777777777777

I got this for my son's school Chromebook. His first one broke while in a padded and hardcase/shell just from falling off a desk. We used this service and got a decent amount back towards a new one. Did take over a week to get analysis completed and get my refund, so that was a challenge. It ouke be noce if BestBuy figured out how to speed that up.

Great customer service helped answer question explained difference between each laptop i was lookimg at and gave me great information to make my decisions easy

Great customer care, Geek squad continue to inform and keep me updated about my service.

What I like about the geek squad is that it is super easy to install and fast, they help you with many things and it takes away one more worry if something breaks down.

Excellent Service by the geek squad team highly recommended

Thankfully, I have yet to need to utilize Geek Squad's amazing services yet and hopefully never will.

The agents are fantastic. Really helped me when i needed them most.

The comprehensive coverage on the Geek Squad Accidental Damage is excellent! I've purchased it on a couple of laptops (one for a teen) and when we needed it, they turned the repair around quickly. Definitely worth it!

Piece of mind for my new laptop, a good investment just in case!

Geek Squad always helpful, 24/7. Love they can remote in and did issues.

Haven't had to use it yet, but will help when issues occur.

Geek Squad is amazing! Always attentive and knowledgeable. I don't know what I would do without them! Totally worth the money!

Always good to have extra protection on any small appliance

Bought a laptop, they sent it with OnTrac, and I was home all day waiting for the package, but no one rang the bell. I kept checking on the tracking and it said out for delivery, so I kept waiting, until midnight it still shows out for delivery, so I waited until the next day, still nothing came. I contacted customer service, they told me it was delivered yesterday and showed me a picture of the package sitting wide open on my patio stairs, go figure. 2 months later, the tracking on the site still shows out for delivery. They refused to refund, but also canceled the subscription stuff that came with the laptop, like what? Nothing I can do. Shame business, don't buy from them ever again!

Fantastic job and well deserved payment for my device. Thanks.

Geek squad stands by their warranty. Only thing i dont agree with os 5 days after purchase. The system broke and had to replace the whole system and i had to buy a new warranty for 80$. I feel the 2 year warranty should have transferred to new system. Or should have only had to pay the 5 days prorated to bring it back to 2 years.