Customer Ratings & Reviews

So, I gave a 4 star rating because the first unit I purchased had an issue with the motherboard. Luckily, I had purchased it during the holidays so it was an easy switch for a new model. The video card works best with an external monitor using a usb-c to hdmi cable. Purchased for $1099 with the 3 year warranty.

Definitely suggest getting protection on everything. My daughter had an issue with her computer and they had it fixed very quickly.

Awesome work helping with the setup of my laptop and showing me the ins and outs

This protection ended up being a blessing. My daughter's laptop screen accidentally cracked within a month of purchase. The whole machine was marked as not fixable and was replaced at the store with no charge. It took a few hours at the store to actually make this happen but with a good result. Only thing questionable is why my 2 year protection was used completely when only one month was actually used. I could understand taking one year of the protection to make up for the unfixable pc but I think one year should have been reimbursed or put towards the new pc.

I have had good luck with Geek Squad Protection plans. For me it is a MUST because I don't have to worry about anything happening.

I felt comfortable knowing that if anything happened, I would be covered.

Love Geek Squad. Used to keep up with technology. Arrrgh. Not anymore because the awesome Geek Squad is able to handle Arrrgh so much better.

Geek squad was there to assist me with repair order when I dropped my Samsung notebook and the display and was no longer operable.

I purchased the geek squad protection for my dad's laptop, and although we have not used it, I purchased it for this simply reason that I have always gotten it when I bought a camera and anytime there was an issue they helped resolve it.

I purchased the service to go along with anything if my granddaughter had problems with either setting up the computer or if something goes wrong I think it was something that everyone should consider when purchasing An electronic.

The plan is totally worth it. A no brainer, really.

The agents were very helpful and tech savvy they helped me navigate through my whole new laptop.

The first time I got Geek protection I had a muscle spasm and spilled a little coffee on my end table...... and off onto my computer table. Dead and it was only 11 days old. Took it back and they gave me a new computer. The next time my hands were freezing after pulling a little bird out of the freezing bird bath. I picked up my computer and immediately dropped it on concrete on the corner. It crumbled. They sent it in and put a new skin on it. I wouldn’t own a computer without it. An accident is exactly what it is. A never could happen to you!!!!

I absolutely love my accident policy with the Geek Squad! I have two teenage boys and accidents happen. It is wonderful to be able to drop it off and not stress about when things get broken. They have been very polite and easy to work with. For the most recent repair the service center sent it back two times with issues remaining, but the local store was great to work with and made it as pleasant as possible.

My computer was fixed sooner than expected and it looks and works very good.

This is a great Service that helps you with any troubles that you may inquire. I also have two children that get a hold of everything so I was able to get the two-year warranty on my computer and if anything goes wrong, they will repair it for me at no cost. I would highly recommend this.

Haven't had the pleasure to use them yet however I received an email letting me know that they were there if I needed them which was great nice follow up

It's worked great. Having kids this is a must with your purchase. Repairs are fast and easy, no questions.

Great thing to have as someone who is accident prone on issue I have is it take more time then I would think to get stuff fixed

They are always there to help answer any questions or See how to fix your device