Customer Ratings & Reviews

I purchased this when I purchased my laptop thinking I was covered if I needed assistance with anything. Boy was I wrong. I purchased dual screens to connect to the laptop and kept getting a "no power" message. I took the dual monitors and the laptop in to get assistance just to make sure it wasn't the laptop which I JUST purchased from them and was told I had to pay $40.00 for them to help me. Long story short, I was told that what I paid for only covered things such as the laptop not working, damaged etc. and even then, if it had to be sent out, it could take weeks to get it back. The technician still tried to help but his attitude said he didn't want to. Then he suggested that I purchase a power block with at least 40 watts, I purchased a power block at 60 watts and still have no resolution. I'm considering cancelling, it's just not worth it if I can't get simple assistance.

Have used this plan on previous machines. Worth the money especially for students.

Purchased the 1 yr geek service, for added protection or issues

smartest thing to do is add protection to your devices and geek squad is very helpful

I purchased this service plan at a great price along with my new HP computer

The best purchase that I’ve made. I’m so please with the service.

This is highly recommended for a purchase. Don't make the mistake that may cost you later.

We've always had this protection. Would not be w/o it.

This is an excellent choice to protect your item I always use it

Have not used it but better safe than sorry. Depends on individual preference.

Always amazing at walking you through what us going on.

i am having so much fun with my bamboo pen! its easy to use and i feel like i have control of what i want to write

Will I haven’t got to use the squad on it yet but in the past they were very good

Agents are so helpful and never make me feel ignorant or electronically challenged!

Mostly good if an accident happens. Tech support is ok in most cases.

We have spilled beer on our laptop before and this 3 year plan saved us a lot of money.

Haven't used it yet and hope i don't need to. But always get it for all my new equipment.

Used the swrvice, kept it, did not disappoint. Continued subscription

The sales person thoroughly explained the benefits of the Geek Squad Protection plan. I thought it was reasonably priced.

Enjoy the laptop does what is needed game great on it