Customer Ratings & Reviews

I haven't have the need to use this plan (hopefully I don't ever) but it's a good option to feel secured.

Awesome work helping with the setup of my laptop and showing me the ins and outs

This is perfect for kids in college. I now only buy laptops from BBUY because of this warranty option. I find that in college towns there is usually a best buy nearby. When I've bought other warrantys (direct with laptop manufacturer, 3rd party) I have regretted it, because kids with geek squad warranties get their laptops fixed right away, and loaners provided where the other kids suffer through remote support an mailing the laptops away.

Geek squad is the best, I wouldn’t purchase an electrical Item without covering with the geek squad.

Very simple process. Staff is helpful in the trade in process.

I wasn't very tech savvy at the time of purchase. I went in for help with the Geek squad because I couldn't figure out why the keyboard and mouse wouldn't work lol. It was a quick fix by just putting the batteries in (I felt so dumb lol)... anywho, Thanks so much Geek Squad!

I bought the accident protection because we have ceramic tile floors, one slip and its a goner. The protection gives me piece of mind and is a great value.

The agents are fantastic. Really helped me when i needed them most.

Have always had a fantastic job with Geek squad, Super impressed with how knowledgeable they are on basic stuff. Actually pretty impressed on l i'm helpful they've been for more complicated stuff as well. Very impressed with the fact that when they don't know an answer they don't send you away they help you find a solution.

Luckily, I haven't had to use this protection yet, but having it gives me peace of mind just in case. The cost is worth the peace.

Piece of mind for my new laptop, a good investment just in case!

I have a toddler and two teenagers so protection plans are a MUST! I have had 2 computers that have either had juice spilled on them or have been stepped on (I know…why was it on the floor?) Took them directly to Geek Squad. No out of pocket cost and if they couldn’t fix it then you get a store credit for the amount you purchased it for. The prices of the protection plans vary based on the type of computer but it’s worth it!

Fortunately, I never had to use it, but I did use it on a cell phone, earlier in the year. Seamless. Also, just having the peace of mind, in case of accidents/clumsiness, is well worth it. Also, even though my credit cards offer similar protection, I feel much more comfortable dealing with the Geek Squad, in person. Side note: at least in the store that I shop at, they are knowledgeable, helpful, and personable

Great thing to have as someone who is accident prone on issue I have is it take more time then I would think to get stuff fixed

I have a new computer with an upgraded OS. The Geek Squad service has been a life saver in making sure my transition and learning curve went smoothly. They have helped me several times from installing new software, compatibility issues between devices, and just getting things running right! I think I will always have a total tech plan with them, it's like having your own personal IT consultant! Good job, Best Buy and Geek Squad!

I felt comfortable knowing that if anything happened, I would be covered.

Excellent Service by the geek squad team highly recommended

Good service for setting up my TV a couple of years ago but to expensive for me as I onlyvused it one time after that for setting up my printer. The membership only knocks off a small percentage for services which doesn't justify the $200 a year fee. I would have saved more by just paying the full price. Also when I tried to set up appointment for my printer set up by phone I was on hold for 45 minutes before I gave up.

They are always there to help answer any questions or See how to fix your device

Haven't had to use it yet, but will help when issues occur.