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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11957 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 486 Showing 9,701-9,720 of 11,957 reviews
  • Rated 1 out of 5 stars

    Who Has 5-6 Months to Wait?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From day one this laptop has been giving me problems turning on. Only bought it because Best Buy guaranteed Dell would replace it if there was a problem within 30 days of the purchase (they didn't tell me that meant from the date Best Buy purchased it). My last purchase was also faulty. Best Buy wouldn't stand by the product even though it was purchased 15 days prior. Dell gave me the run around in a call center that took over the better part of my day, each person giving me a different story but in the end told me I could ne get a replacement. Even though I purchased a 1 year warranty with Best Buy they don't; have anyone who can fix it in less the 5-6 months, I made an appointment with Geek Squad and arrived early but after asking me what was wrong with it and asking if I had dropped it gave the computer back to me saying there was nothing they could do without ever having opened the box. I was patient for the first several days but AFTER LOSINF ALMOST $1000 poor products and service from Best Buy, and Dell I'm realizing that this is a problem for the State and the Better Business Bureau.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    Warranty for refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the warranty for 3yrs, if anything goes wrong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it just in case I had an accident. No worries.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Grat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have to have it . Can’t beat it. My wife loves it. I’m going to get one soon.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS plan seems really good for our house we have multiple items coverred

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They really fix my TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service!! I am very please with their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Need to Protect that computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very important to protect my computer I purchased for my Daughter’s Graduation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No idea

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used it.. no idea - didn’t know I had it....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No idea

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used it.. no idea - didn’t know I had it....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hope I don't need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope I don't need, but glad I will have if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very useful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have already used this for a simple issue, they were hassle free and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent protection. I would recommend when buying any product to buy protection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Extended Warranty! Thanks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Real warranty from Best But... Best warranty ever!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Have renewed every year!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this software! Have renewed it for the past 3 years!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Needed for kids

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems pricey, but if your kids use a tablet or laptop, it is very worth it. Complete replacement for 3 years if it breaks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the unexpected and kids electronics!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3-Year Accidental Geek Squad Protection i loved it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Geeks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not worried knowing the Geek Squad is available!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helped a bunch no questions asked! Highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never go wrong with Best Buy Geek squad protection

    I would recommend this to a friend