Customer Ratings & Reviews

The 3 year accidental damage warranty is always a good idea. One of our laptops was accidentally destroyed when a drink was knocked into it. It was replaced at no cost with no questions.

The quality of this laptop is great. I was skeptical at first when purchasing but after using it, I must admit that it is above my expectations!! Affordable and reliable!!

The Geek Squad service provides a level of protection that I cannot imagine being without. Life's unexpected disasters, whether large or small, can be disruptive. Having the peace of mind of the Geek Squad protection I am not worried about having to make a replacement purchase for the next couple of years.

“Expert help, fast service—Geek Squad is unbeatable!”

As our homes and lives become more and more technical and the products we use become more complicated, it is impossible to remember all the settings and features of each piece of equipment. At times some of this equipment doesn't like to play well together. It is nice to have someone who can be called to help figure out and fix the problem. Worth the peace of mind!

Never had an issue the geek squad couldn't solve for me!

Great product on the small side but pretty good had it for 2 years no problems

The geek squad is the best to Go When purchasing all your Devices

Get the plan it’s a life saver sometimes. As person that spends thousands on items here!! Anything that you plan on using until the doors fall off get this. Stress reliever! Used this before on laptop wasn’t painful

I purchased this laptop but had to return it a month later because it would not turn on. However, Best Buy replaced it for me.

They’re Great! The Greek Squad installed my virus protection on my laptop. It was very difficult and they took control of my computer and got the job done!

The warranty replacement programs so far have worked greatbfor me.

When my washer stopped working I called Geek Squad for help and was amazed to find out I had the 3year warranty. I had forgotten I purchased it. What a wonderful surprise. The rep told me he would send the arts directly to my home so they would be their for the repairman. My appointment was made for a week away—-all with just this 1call. The repairman was on time and efficient. My washer is working just fine now.

Easily obtained when in store, employees were more than happy to help, easily added to account, now insured!

I’ll always opt in for warranties now! My boyfriend’s Alienware laptop was junked out due to an issue with the motherboard. We purchased a comprehensive 3-year warranty that gave us store credit and allowed us to get a brand new Alienware. Best decision I made. The agents I communicated with were all so helpful through the service process.

It is very important that u get all the protection u can buy unfortunately that is were electronics is now a days.

This protection makes me have the laptop usage to be real good and we can have this protection plan for good

I’ve purchased this protection just in case something goes awry. Lo and behold I had to take my laptop in. I made an appointment online, although it was not as soon as I wanted it to be. However, when the time my appointment arrived, I was promptly received. The Geek Squad techs were professional, friendly, and informative.

Bought the plan for this computer as the last Lenovo packed up 17 days after I had bought it and had to replace it. Best Buy normally only allows returns during the first 14 days and said we would have to send the laptop back to Lenovo to have her fixed. Hope I don't have to use the service but have it if I do

It was fast. Sent out laptop for approval and got the pick up email in 2 day.