Customer Ratings & Reviews

I haven’t need any help with this item, but I have comfort knowing that The Geek Squad is standing by

I purchased this for my Lenovo Yoga C940 and WD - My Passport 2TB External USB 3.0 on the recommendation of Geek Squad associates after the screen on my 1-year old Lenovo Yoga 730 stopped working hours before I had to board a plane and I needed all of the documents off the old laptop and wanted to ensure that I wouldn't run into any issues with an essentially new laptop being useless again. The associates represented this $300+ 3-Year Accidental Geek Squad Protection as a fail-safe and that it would guarantee a replacement/my money back in the event that the new C940 laptop had any issues similar to the first 730 laptop. The screen of the now 1-year old Lenovo Yoga C940 stopped working in February 2021 and Geek Squad sent it out for repair at the service center. However, I just received a call from a Geek Squad associate that the service center changed out the pieces that they think were causing the issues with the screen, but they didn't properly put the laptop together. As a result, the laptop is lumpy and not completely together. I was presented with two options: (1) Geek Squad could send the laptop back out to the service center and they will submit an escalation but obviously there is no guarantee my laptop will come back in a good condition based on what they already messed up; or (2) I could get a pro-rated store credit to purchase another laptop. Additionally, despite the WD Passport sitting in the same position as always on my desk, yesterday it also stopped working (the drive wouldn't read and made constant clicking and beeping noises). When I went to Best Buy, they said that my only option was to send it out to the service center. To send it to the service center, I would have to pay at least $500 presuming it is a Level 2 to retrieve my data with no guarantee of retrieval. If it was a Level 3, I would need to pay close to (if not over) $1,000 with still no guarantee of retrieval. This is not what was promised/represented to me when I purchased the 3-Year Accidental Geek Squad Protection. I am livid that in a 2-year time span, I have had two computers where the screen doesn't work, an external hard drive that doesn't work, the service center mess up my laptop, and what was represented to me when I purchased the 3-Year Accidental Geek Squad Protection is not what the actuality is. It is as though Best Buy is selling defective products and pushing this "3-Year Accidental Geek Squad Protection" as a purported fail-safe, but is in actuality a scheme to extort more money out of consumers.

But, it was nice to be able to purchase it, This was for a high end laptop, so I felt it was worth it to have a little insurance.

2-Year Accidental Geek Squad Protection plan has worked wonderful for us. Just make sure you take advantage of it!

Great service great job thank you queen squad very friendly attentive

The agents at Geek Squad were very professional and competent. Their interaction helped me to learn more about my laptops.

I have used this four times over the past year because the laptop I bought was trash, but this is the only thing that has saved my purchase from being a waste

I’ve used geek squad service 4 times now. It’s great when you need it. Usually get appointments right away.

I love their warranties. Have had to use one or two in the past and have always had great resolve and great customer service.

I am pleased that I have the 3 year protection on my laptop, I feel safe a secured knowing that I protected

Best for the protection needed. Already had to use, was easy to get our computer fixed and was done in a timely manner.

This laptop isn't cheap. So it’s best to have a service policy for repairs or replacement when things go bad.

Accidents happen... and this protection will help you never cry over spilled milk. Better than “bounty” the quicker picker upper.

Decided to get the three year warranty instead of the 2 because there was a discount. Hopefully I won't have to use it any time soon!

The extended warranty give my wife and I additional comfort knowing that if anything goes wrong we're covered

The guys at the Geek Squad helped me get my laptop ready and set me up with a great two year protection plan.

I hope I never have to use it for repair or replace.

Always buy accidental, with small kids at home accidents happen and geek squad makes it easy

I is always nice to know that the protection is there.

I always utilize Geek squad for all of my bigger purchases. Peace of mind and knowledgeable person to work on and protect my purchases.