Customer Ratings & Reviews

Within weeks of getting my new ($1000 + $300 for GS coverage) laptop, it began to shut down by itself. The first time I took it in, it didn't do it for the Geek Squad agent and he suggested maybe could need a BIOS update (on a brand-new computer!) The second time, it did it to the agent within minutes of turning on. It also got hot. He took it to send back for repairs in August. In early Oct, the online status updated to say to call Geek Squad. I called and the agent couldn't figure out why they wanted me to call and said the part (couldn't tell me which part) was in and I should have it in a week or two. Haven't seen or heard of it since and no one at Geek Squad on additional calls could figure out what the issue is, why the status said to call, or when I am going to get a working computer back. He said the "go to the store you turned it in to" and ask them! With 5,000 new COVID cases a day here, I shouldn't have to go stand in line at the store to get an answer and a working computer back! I've now been on hold for 30 minutes and counting and have yet to talk to a live person at the store.

Geek squad is great when you buy electronic from Best Buy

I havent had to use it yet but I am so glad there was an option for a warranty on such an investment.

For use with laptop purchase - comes in handy although not used much yet

Highly recommend for your family and friends electronics

Easily fixed my issue. And didn’t have to wait long at all.

I havent had to use my warranty thankfully but this was a smart affordable option.

The accidental protection plans are affordable and worth every penny.

I always purchase and have yet to lose but I think it is good to have

It is a great plan for protection. Also, they can be used for multiple devices.

The agents installed my TV and connected my other components

Always feel this is needed, we have a lot of tech in our fam

Nothing like peace of mind. Everyday business this is a must

I trust Geek Squad with all my devices! This is a must have.

This is great to have. I have a tendency to break computer screens.

Very convenient and helpful for all your needs and resources and support

I’m looking forwards to using this to my benefit. The product is said to help with most things that happen to your computer

Always a good idea to add this. Have used numerous times

This is a must for all purchases that applyes for it get the job done

Fair price for two years of protection. Highly recommend having it.