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Customer reviews

Rating 4.6 out of 5 stars with 11972 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 510 Showing 10,181-10,200 of 11,972 reviews
  • Rated 5 out of 5 stars

    Must need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rather be safe then sorry, I would hate for it not to work

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person instore and online help were always great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad that this is offered. Nice knowing if I need to I can use

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad service is appreciated but takes long time to reach

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    To much Hassle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They give me the run around and take so long or have to pay for certain things you though they we're covered

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    a must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it’s a must have geek squad is there for you always willing to help

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good, good piece of equipment, well made, would buy another

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good, good piece of equipment, well made, would buy another

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for peace of mind as I am prone to accidents

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    lereview

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OK basic computer. A little difficult to set up with all the Microsoft stuff. Had to use my sons IT knowledge to get things going. The keys seem a bit cheap. Should have been lit keys. The case is a little cheap. But overall a decent basic computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very helpful. experienced associates.best customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    piece of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know that Best Buy makes good on their protection plans

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is worth the piece of mind! If the battery goes, it would cover it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have for every device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You need the Geek Squad! They can fix anything. Excellent service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great for when the product you buy they refubish your item and they do a rgeat job. thanks !

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Let's see if work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought so I wish work when I needed, and after that I can see how work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love geeksquad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I am not very computer techie this is an absolute must for me

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Extra Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Relief knowing I have a safety net if something goes wrong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product. Easy set up and clear audio. Must buy!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    What they don't tell you...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What they don't tell you when you purchase the 3-year protection plan is that it takes on average 5 weeks (what the Geek Squad agent told me) to complete the repair. They have to ship the device out to their central repair processing center. When I think about it, I paid $320 for this service two years ago, which from a time value of money perspective is not that different from the amount I'd have to pay right now to a third-party repair business to replace my cracked laptop screen. The only difference is that the third-party repair guy would fix my laptop much faster than the 5 weeks offered by Geek Squad! This protection plan is worthless.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for connecting with us on this. I apologize for the misunderstanding. It's always frustrating when communication falls through. Generally, for most computers we ship out for repair, we expect them back within 10-14 days. That change depending on the severity of course. We'd be happy to answer any further questions you may have. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 if you need any assistance.