Customer Ratings & Reviews

In this situation couldn't fix my Chromebook that I purchased the service for without paying for more updates that cost more than the original order.. Usually I'd give Geek Squad a 5 star review, I guess it was just circumstances.

It was ok but not perfect. Had to replace computer. Not completely covered.

i should stop buying these because i never use them or forget i have it. but i keep buying them.

i should stop buying these because i never use them or forget i have it. but i keep buying them.

i should stop buying these because i never use them or forget i have it. but i keep buying them.

Bought this not knowing what to expect with the computer... have not had to use it yet, thus why I rate it a three... haven't used it yet.

It took 2. 5 months for them to determine my device couldnt be fixed. Sent it in the middle of August and didn't hear much until early November. I was initially quoted 3 weeks due to covid. Only get this if you can afford to wait.

terrible service getting the replacement from the warranty. Just received an email that die to the delay they will likely just cancel it which puts us out a computer even though we purchased the warranty

Horrible information. I spent over an hour in store with someone asking about all the coverages. I spent over 1000 on a laptop, got the all the Microsoft coverage and then purchased this plan. I was told I was getting the plan that covered everything to include up to ten additional items if I needed to use geek squads for that. Well I made an appt with geek squad today went in and was told that is not the plan I have. I spent a lot of money for people who are supposed to know there job to tell me the incorrect information and sell me the wrong coverage. So I can’t speak for if they can actually fix anything. As of for customer service with employees being knowledgeable and giving correct information beat buy needs to do A LOT better.

I bought this when I purchased my laptop. I haven't really needed to use it.

Feels like a waste of money, grandchildren can troubleshoot. Never used geek sqad

It's hard to say anything good or bad about this since I haven't used my geek squad protection

decent but overpriced, wouldn't recommend it. Better to go with creditcard warranty

Haven't had to use it yet! I have a peace of mind since I have it if I need to use it.

I returned this so im not sure if I tried using it, I dont remember to be honest.

The laptop was working really well until last week out of nowhere the hinge came off. I’ve never drop it. Only used it for school work. Don’t buy this product.

I need to come in to use the Geek Squad service but my warranty has expired.

I took my laptop in to have the info backed up on a flash drive and they lost my computer! Now they say they won't replace it.

I’m very sad because my computer it took long time to get fix

For a young teen so wantes to be certain if any issues they would be handled