Customer Ratings & Reviews

Haven’t had the need to use just yet but - the added protection is for assurance especially since I’m non- tech savvy !

Very disappointed! I bought this protection plan on three different laptops and the first time I need to use it I want to send my laptop away to Kentucky for two weeks and I will lose my job over it because I work from home I need my laptop. It has a manufactures defect but yet they’re still not willing to replace it!

I was dissapointed that the first incident canceled the remainder of ther service.

I felt tricked into buying this service after Geek Squad deleted background report that would generate where the malware populated, as if they knew it might show Best Buy free product as the culprit

Geek Squad has been useless in their communication with the replacement of my defective PC. As I write this, I am at just about 2 hours on hold to speak with a rep as their online chat was useless. My small business was at a standstill thanks to BB and their Geek Squad.

If u skip or forget to pay a year then it's voided. Most computers don't have problems untill year 3-5.

They repaired 2 laptops for me at different times. Both machines constantly frooze, When I took them back, even though this was a result of them fixing the screen counted toward my protection plan.

I had my laptop screen crack nothing here happened and they nor the manufacturer covers anything. Don't waste your money, it's a waste when I was told it would help if dropped by cashier etc.

A simple issue associated with editing videos could not be answered via chat or phone call. I was extremely successful via YouTube

Was told when I purchased 1yr extended warranty, that I would be covered for 1yr from Manufacture, then 1yr from BestBuy, but when it stopped working 14 months later, Best Buy said no the warranty from BestBuy was only good for the 1st year at the same time as the manufacture. Never again will I trust BestBuy!!!

They usually never help me with nothing. Last time they said my macbook digital board was broken and will cost me $1,125 for the fix and guess what? I didn't go thru with the fix and went home and two days later my computer turn on and is still working fine.

Thank god I never had to use the geek’s squad God bless

If I could give zero stars, I would. I sent my laptop in for a cracked screen, when it came back the internet card was damaged. It went out again for repair and came back with 2 more issues that it didn't have to begin with. When I brought it home, it was fine. REALLY!!!!!!!

Tried to get a power cord replaced waited for 4 hours & 2 hours on hold and was hung up on both times. They sent me the wrong power cord and Best Buy would not replace the cord at the store. They insisted I go through Geek Squad to get a replacement. Poor customer service and yet again Best buy does not stand behind their vendors, products, and fix there mistakes. I had to buy the cord on my own.

My computer broke, and protection did not protected me.

The hard drive was the only thing they replaced, and it didnt work but the wait there is forever so i didnt come back

Geek Squad needs some help in communicating with customers. Disappointed in anticipated times given by agents. I hope if I do experience an issue, it goes better than the set up!

honestly i would get it again because it does give you a big discount but you have to send it to the company and it’s a long eait

I've tried to use the Geek Squad twice over the years and both times they made a mess of both my office and my problem. There are now, finally, options, and I choose to either call one of the other services available or just ask a friend for advice.

If the Geek Squad can’t fix the problem they have to send it away. Then they’ll sell you another protection plan that still doesn’t cover the problem. Luckily my first plan included a refund, no store credit. However, the item is discontinued at Bestbuy. So I have to pay $2500 out of pocket at another store.