Customer Ratings & Reviews

keys will stick and mouse pad not easy to navigate on

Geeksquad obviously didn't check this device. It was listed as "excellent" condition but it wasn't even functional. Immediately upon powering on the laptop I noticed a loud fan clicking noise. Once the display turned on there were constant graphical artifacts so bad that you couldn't even read the screen. Had they even turned on the device they would have noticed this and not resold the device. Luckily Asus is honoring the warranty and will replace the laptop

This laptop has Good performance, but I did notice right away that the battery lasts Only for a few hours, even if I didn't use it much..... very disappointed!!! I will surely take this back

They refuse to uphold their terms and conditions. When you call customer service, they are rude, hang up on you, and refuse to get you to a manager when you ask 30 times in 1 hour. They tell you that no managers are available to speak to you. Best Buy is sealing their coffin and I will forever purchase from Amazon going forward because they don't play these childish games with their customers.

They will deceive you into subscription. The didn't provide the service requested, deceived, burnt my hard drive, and after talking and referred to 4 different agents, they refused to refund and brushed the issues under the carpet

What ever you do dont but this laptop. Yeah it worked good for the first day or 2 but then it keep closing out my games and now just turned and wont turn on at all. There was complete airflow and i even have a cooling fan to make sure the laptop gets all the support it can get . So there was no user error just the laptop so once again. DO NOT BUY THIS LAPTOP

Terrible experience. Bought computer I. demo mode. I called for help, and they said it will cost $100 to fix online or I can go back to the store. Terrible support. They need to do better

Absolutely horrible. I wish I could give no stars. My laptop will not hold charge and they supposedly replaced the battery after waiting for 3 weeks to receive back. I called customer service and they said that they don't replace with an original Lenovo battery. They also did not fix the dent in my laptop speaker, even though under warranty they said any accidental damage will be replaced. I am a full time student and do have have time or the ability to wait around for they to properly fix my laptop. I wish I could get my money back for the warranty, absolute waste. Do not go to La Jolla Best Buy.

Watch out, they don’t deliver on time, still waiting for the laptop. Very poor customer service.

So fr I am not happy. The laptop is having issues starting. Had to reboot it several times, but it is random. The Geek squad held it for a month, replaced battery, but as soon as I came home and started it, I am still having the same issue. Trying to contact them again, so we'll see what will happen. Hopefully they will not try to exhaust me and take it for another month.

Do not buy this product. I bought it in 2021 so I can work from home. It worked perfectly fine for just 2 years, then the motherboard failed, and it never worked properly again. I had to keep it on the charger for it to stay on, or else it would just randomly shut off. Total rip off. Save your money and get something else.

When webcam broke, they said they would have to send it away to be fixed. They said it could take up to 3 months for it to ship and be fixed! They wouldn't provide a loaner in the meantime. Not to mention, they never warned something as simple as a web cam repair could not be done in house with their geek squad. What a waste of money!

If only they provided an option only for mechanical defects. I dont need accidental care included in their warranty. Price is also way too much for a 3 year warranty on laptops.

Paid $700 plus warranty and it stopped working properly after 3 years. Took it to geek squad and they said they couldn’t find anything wrong with it so gave it back to me. Now I’m stuck with a laptop that auto shuts on itself. Not worth $1000 I spent.

Before purchasing the a new laptop I just wanted to write a review. This plan is if no use. The wifi was not working on the laptop and I asked Best Buy to fix through this plan. They said it is a software issue and the plan does not cover the software issue. But, it turned out to be a hardware issue and my laptop is using the external network adapter.

I took my laptop that cost almost $2,000 in for repair due to water damage and they sent my laptop off for repair. It was returned a week and a half later unrepaired. They said the damage was too excessive and would not fix or replace it EVEN THOUGH I PAID $300 FOR 3 YEAR ACCIDENT PROTECTION

This is an overpriced extended warranty option from Bestbuy. A $1800 laptop has a 3 year option charged at almost 25% of the laptop's cost. this bundles in Accidental Damage which not everyone like myself needs as I only care about covering mechanical defects after the first year. Worse, Asus will not offer extended warranties on their laptops purchased from BestBuy because of some deal they made with BestBuy.

I bought the accidental damage coverage when I bought my Samsung s22 ultra back in 10/28/2022. I had to use it today for a cracked screen and it still cost me 199 dollars. What's the purpose of this coverage if this is only slightly cheaper then taking it to a 3rd party.

Fedx let me new laptop outs in the lobby where thieves can steal ant any time ,like come on call me brother

This is a terrible laptop had it for 1 month and then the battery died. Of course internal battery to. Guess what im 4 days outside my return period and best buy refuses to exchange the laptop for a not broken one im never ordering from bestbuy again. Geeksquad also is usless and wont help