Customer Ratings & Reviews

This provides me with peace of mind. Knowing my product is protected enables me to spend more time enjoying the item purchased.

Always buy service warranty for a year to be sure computer works well

The Geek Squad. They solved my problems with computer quickly and professionally.

I have used to the in-store and online remove services with excellent customer service. Very easy to use, friendly and knowledgeable staff, and quick resolution to issues.

I haven’t need any help with this item, but I have comfort knowing that The Geek Squad is standing by

We got this plan to protect our son’s Chromebook, but failed to read the T&C - this is not anything like AC+ or other ADH plans. If they replace your broken laptop, you no longer have coverage after that (you must buy yet another plan). In addition, they only have obligation to provide credit up to the original purchase price+tax of the device itself. In our case, the cost of the laptop he had went up, and wasn’t even in stock. We had to pay over $100 out of pocket for something comparable. Additionally, they could have done this whole process remotely, but instead, they force you to make Geek Squad appointments and go into the store, just to get a store credit? Not to mention it took two weeks for them to come back and say we were getting a credit rather than a laptop repair, because Lenovo. I’m glad we had it, but all things considered, we would have been MUCH better off going with a third party. So thats what I would recommend for anyone else. Don’t waste your money on something that’s NOT ACTUALLY 2-year coverage if you end up having to use it.

The Greek Squad service team is efficient and they take the time to explain what can or cannot be done with your device.

Good peace of mind in the event I or my son accidentally damages our product. Didn't have to use it but would pay for itself if I did.

My girlfriend got the perfection plan on her work laptop and she loves it anything goes wrong they fix it noo problem

I’ve used this protection plan in the past and it saved me thousands. Just like the piece of mind that it’s there in case of an accident.

What can I say? I buy everything at Best Buy for the support and product coverage! It has paid off on more than one occasion!

Great service!I would highly recommend the geek squad service plan! They replaced my daughters computer when it had a small issue and we were never without the computer!

i always get a warranty and best buy is great with there service

It is wonderful knowing I have protection and support from Best Buy especially with a toddler in the house that breaks everything.

Purchased for 2 laptops. Definitely makes me feel more protected. The GeekSquad team at 2 locations have done great work.

With this plan I don’t have to worry so much about not being able to get my computer fixed. I feel much more comfortable and at ease

I do know from past experiences, that this is the best protection. Hope I never need it moving forward. But if I do, I already have it

The agent was so good at instructing us on how to use the computer, it made this the best computer buying experience ever

I didn’t need to have Geek Squad for anything, but glad I took the service none the less.

For the product that this is for, this is much needed. You never know when an accident may happen or just need that support.