Customer Ratings & Reviews

If you have kids , You need to get this . I didn’t pay one cent to get this replaced . I would buy it again

I'm give you a 5 on the review it hopers that its true i mean i don't need you now but i mitt need you later

Computer would not power on, not even 1 month out of the box. Have the Extended Warranty, took it back to a "local" (not by my home) BB. They said they have to return it to ASUS, it should be 2-3 weeks. A MONTH later, get the computer back, no charger. Called ASUS. Literally told me, "someone will email you in 4 days". That is UNACCEPTABLE for a 3K laptop ALREADY in for warranty work. On the phone with BB, the FIRST rep tried to help, but she couldn't get the store on the line, AND they don't even sell a compatible charger. Transferred to 2nd rep, told me to do a 3 hour drive back to the store (me thinking: "Are you mad, lady"). Transferred to another rep, can't do anything to help. Transferred to a 4th rep, guy also can't compensate. I'll never buy another ASUS again, and to BB..., I was only buying from you for one and ONE reason alone (Reward Points), now that's not even worth it (after another SILLY issue with a Car Audio Install). You've lost a customer permanently. Just a bunch of BAD... All around..

love everything about this!!!!! every thing is super easy to handle and work with and so helpful

Purchased the protection for my new lap too I feel protected knowing that the Geek Squad is there for me

Been feeling like I’m confident enough to smash my laptop and be able to get a new one with no charges :)

I need to fix my laptop please cause I dropped it in it crack

Geek squad provided exceptional service when attempting to repair and finally replacing my MSI gaming computer. Very professional and customer focused throughout process.

Geek Squad warranty is always great - Best Buy reps are always helpful and courteous when we require a repair or exchange - great value

I’m glad I purchased his protection. Not very mechanically inclined when it comes to tech. Geek squad are fantastic.

I love their warranties. Have had to use one or two in the past and have always had great resolve and great customer service.

I have had several contacts with Geek SQUAD with other items I have purchased and they were very helpful in solving the problem.

This was a good price for the amount of protection. I am glad we opted to add this plan for our peace of mind.

My husband bought his first laptop, and wanted protection that he wouldn't need to worry about very much. Best Buy's Geek Squad had a very good reputation. The Best Buy is two miles from the house, and he wanted to make certain he could get help if I wasn't home. He hasn't used the repair function of the warranty protection, However, the Geek Squad team has answered his questions when they aren't too busy.

Warranty will be good to use if needed. Hopefully I do not have to.

Great protection if you have a computer to laptop TV I'll recommend to have this

This product is well worth the money I was curious at first but I do not regret the purchase I recommend it to everyone.

Best investment for any product you purchase there hassle free and excellent customer service.

I like getting the additional warrrnty coverage on my laptop. That way I know I don’t have to worry about anything

Love the plan, always get the plan, the plan is your friend, embrace the plan.