Customer Ratings & Reviews

Great laptop so far, expanded to max memory and added 2nd Nvme. Did had some issues where it would freeze if left along for long period of time, had to change settings, including going into the ASUS app to change settings it thinks are best (ASUS Bloatware may be the cause of the random freezing). After making the adjustments, laptop has been running smooth. btw I purchased Open-Box In regards to the purchase experience, I'm sorry to disappoint but staff wasn't the best out there, except for the guy at the register. I first had asked if they had in stock (Open-Box) and they were able to find it, they brought it and they immediately were wanting to close the deal, I asked if I could take a look at the laptop to see the condition (after all, it was Open-Box), they said because its open box, they can't open it. (This is odd to me since it's Open-Box not New)..... I was debating and not feeling it. I inform that I was going to look around and if they could hold it. The person gave a look of unhappy because I delay the purchase. After, went up to the register and asked the cashier (different person) I had the laptop, he brought it over, I asked him if I could see the condition, he said sure, it's an open-box so no problem. I took a look at the laptop, turned it on to ensure everything worked and asked about return, etc.... all good. Then the manager on site, heard when I declined the Geek Square Protection and was insisting, stating things like if I were you I would get it. I simply said I work in IT (having a background of dealing with laptops to repairs, etc...). He then made the smirk of "Oh, I didn't know IT could get parts". Very poor job at sales, except for the cashier which was friendly.

This type of plan would be so much better as an option that you pay for when purchasing your devices and that it kicks in upon your initial warranty expiration date. A Lenovo laptop that had a hinge failure occur just passed the plan coverage period would have been covered in that case, had the plan kicked one year from the expiration of the manufacturer's warranty. Now, I am working with my credit card company to see if their extended warranty can cover me in this case. Unlike many other people who had the same issue with these 2-in-1 Lenovo Yoga laptops, I gave my device occasional use since it was a secondary computer, treated it with lots of care, using a neoprene sleeve at home for storage or sturdier case when taking it outside the house, which is why it lasted me JUST PASSED all the protection time that I paid for up front.

I added the warranty that was recommended to me by the geek squad and I am glad I did! The keyboard was broken once the shipment arrived and it was easy to go in and have it replaced with no hassle. The people behind the desk really sound like they know what they’re talking about and did not try to sell me the most expensive one, however, explained to me my options and which one would be best for my needs.

Giving this a 5 star so far for the value, nice addition when buying a new laptop just for the peace of mind and knowing there are several Geek Squad locations. I have not needed to use the service itself yet.

After enrollment with geek squad, i thinks this was what doing, i will forever be greatful to this great team of young mind for setting the pace.

My kid is going to college, and a 4-year plan where I don't have to worry about panicky freakouts over a broken laptop is a nice piece of mind.

Thank you very much for your help. The laptop belonged to my little boy because it goes to school and that's why I got it customer service it was excellent talking to my son. I really appreciate you guys. Your help did a great job.

came in sooner than expected. it works great, i was able to sign into my account and connect to my wifi. the charger also works perfectly. there was a few minor scratches witch is expected because its refurbished! it’s great though

got 3 kids, would recommend this for anyone who also has kids or takes their electronics out in general, they fix it with $0 deducible, unlike the best total care where they charge you a small amount to fix product

Works well for our needs. Recently started getting a green screen when booting up. Going to check it out with Geek Squad

First, lets start with some cons. So this machine has a few software issues. After reinstalling windows and OEM Drivers becuase of an nvme drive upgrade and ram upgrade, I noticed that armory crate wouldn't show options for auto refresh rate, panel saver, or overdrive. Armory crate would also fail to switch gpu power mode to anything besides standard. After troubleshooting all day, with driver reinstalls and gpu drivers, I came to the conclusion that it wasnt a driver issue, but it was an issue with armory crate. I really hope asus can fix these issues becuase there are so many forums on this issue, even from years past. The solution I reccomend for this is to just install a third party app known as G-helper. G-helper is a pretty intuitive alternative to Armory crate with all the same features, but with way less bugs and glitches, although it freezes up at times. The app gets updated frequently with new features and the only thing it really lacks is more in-depth animematrix controls, which I find kinda tacky to begin with. Next up, we get to thermals. With the Rtx 4080 equipped version that I have, it gets HOT, like really hot, even with power limits. On AC in performance mode with 90 watt limit gpu and 65 watt limit cpu, The gpu regularly hits 85 degrees celcius and the cpu regularly thermal throttles. I hear that undervolting can help get those temperatures down even further, although your experience in that may vary by unit. On idle though, on battery in the silent profile, I was regularly hitting 47-55 degrees celcius, with 0 rpm fans. Now lets move onto upgrades. This laptop is upgradeable with some caveats. As you may or may not have heard, this laptop has only 1 upgradeable ram slot, with up to 48 gb of ram total. This machine is very picky with what ram you can upgrade it with, so for the best compatibility, I would reccomend a 4800 mhz cl40 ddr4 sodimm, especially the model from micron, although any brand would work as long as it meets those specs. The m.2 slot is pcie 4.0 x4 compatible for a max sequential speed of 7,000 mb per second, if you could get a drive that fast. The internal drive this comes with is essentially an OEM version of the Samsung 980 pro, so it is a pretty good quality drive. Now lets move onto some of the positives of this product. The display is the best I have seen on a laptop, the keyboard has good travel, and the trackpad is large and slick to use. Its battery life is great with my unit typically reaching around 7-8 hours of battery life, which combined with its silent fans for casual use almost makes me forget that this is a gaming laptop. The only thing that reminds me that this is a gaming laptop is that the fans really kick in once I start playing even moderately demanding games. Now lets consider the value lf this product in its price segment. Considering some of its only 14 inch performance notebook competition is the razer blade 14 (which costs more with lower end specs 2700$ for a 4070), this machine strikes a pretty good value proposition, if you can justify the price tag of over 2000$ for a laptop. Even compared to its other SKUS, like the g14 4090 which performs 8% better on average in games while costing 800$ more, or the g14 4070 which performs 50% worse overall for 650$ less, the g14 strikes the a good balance of price to performance, as long as you dont care about the marginal performance uplift of the 4090 (with limited thermals and power delivery, gimped pretty hard) and the mini led display (which eats at battery life). Overall, this laptop is what I said in the title, a portable powerhouse.

This makes me feel so comfortable and worry-free when it comes to having and using new tech that is both powerful and expensive.

I haven’t had to use the Geek Squad Protection Plan yet, but just knowing it’s there gives me real peace of mind. My kid takes his laptop to school every day, and accidents can happen—drops, spills, or just wear and tear. It’s comforting to know that if something goes wrong, we’re covered. The plan was easy to set up, and the coverage seems thorough—from hardware issues to accidental damage. As a parent, it’s one less thing to worry about. I’d definitely recommend it to anyone with a student who relies on their device daily.

so far loving my laptop. No issues. Wish It did come with microsoft suite.

I cannot provide enough praise for the Geek Squad at Warwick RI under the leadership of Corrine. She is amazing. The team is knowledgeable friendly and professional They made the post process of buying a new laptop and setup etc a stress free experience. Highly recommend the services they provide. Well worth the cost!

I was excited to find out that I could save money with this laptop with best buy. This laptop is for work and so far no problems. It started up right away, the speakers are great and there's no delay between apps. Definitely recommend purchasing refurbished from best buy!

Nothing like good protection when you invest in your technical items

The agents helped me in a timely manner. They were very helpful and even provided me with store credit to repurchase my laptop due to the problem it had. The new computer is working wonderfully. I really liked how efficient the agents were.

You never know what could go wrong so if the worst is some drop or spill or manufacturing error then atleast you know you’re covered ! 100% recommend especially for your pricey purchases!

I got the protection plan for two reason's. 1. Kids Having kids is a blessing but mistakes and accidents happen 2. Location I live over an hour away an having back up service is a must