Customer Ratings & Reviews

They helped her set it up with all items we purchased

This is promoted as a effort free protection plan. Laptop stops working. I take the laptop and the power adapter into the store and am told it will have to been sent off for repairs. Even though when I was sold the plan I was quoted a replacement on the spot. A couple weeks later I get a refurbished laptop back without the A/C adapter back. I go on the Geek Squad chat where I am told that I should have not have left the AC adapter with the store rep even though he took it and get a reply that I should follow up with the store. 5:55 P.M. Agent Mario: Did you send the power cord? You weren't suppose to? The agent does not offer any other assistance other than staying I need to track it down at the store?!? Huh? I ask to speak with some one else and the agent eventually disconnects the chat. I try chatting again and get another rep who sees that the power adapter was listed as an accessory. 6:31 P.M. Agent Sam: It does look like the order has written down your AC adapter as an accessory. The best next step would be to call our 24/7/365 support line at (800)433-5778 (800-GEEK-SQUAD) for over the phone assistance. But I need to now call because apparently the chat support can not handle escalated request. I call the line and speak with agent who says that some one will get back to me in 24 to 48 hours. This is the hassle free warranty they pitch? What a joke.

I purchased this three year Accidental Geek Squad insurance for my ASUS Laptop computer. So far I have not filed a claim but am happy to know I have it in case I need it.

I use Dell computers exclusively. One of their products, an Alienware desktop, could not be repaired by the Squad. It also couldn't be repaired by Dell without costing an arm and a leg, so I simply bought a new one. Otherwise, the Squad is extremely helpful and they can repair almost anything.

Had to use the 1 yr protection twice in the first couple months of buying the Lenovo laptop. Damage was documented as “dropped” but it was not. I was sitting in the room as the laptop was closed after use and cracked. Now the 1 yr protection is exceeded, even if the same issue occurs rather than charge the manufacturer for a defective item. Technicians were always polite. Service messages were timely.

Of course I have to buy the warranty no one is perfect yep I spilled things all the time.

I had to use plan on refurbished item right away and it was a fairly process and worth the buy.

They are always there to answer any of my questions. Love that they are always available!

My computer wasn’t turning on the day after I bought it and I was worried but they helped me figure out why it did that and I’ve never had any problems ever since. Great customer service

Haven't had to use it yet but bought it for peace of mind. Seemed like a no brainer to me for the price I paid for my computer.

Thanks for giving me a piece of mind with my device.

Geek squad is always essential! Comes very much in handy when you need them!

I purchased the 1 year Accidental Geek Squad Protection for my son's HP Pavilion Laptop. I suggest always purchase a protection plan for all of your electronics.

This has been the best deal on the planet. It has relived me of all worries of having any problems. These guys work magic.

You should always have protection for your electronics especially laptops and computers. This was purchased for my daughter's laptop nice to have the backup.

I have never had an issue when having to replace a defective product under this plan. Best Buy is awesome about standing behind their products that they sell and making sure their customers leave the store completely satisified.

These guys really know their stuff! Within 15 minutes, he isolated my tech issue, and advised me accordingly. Super happy!

This is really useful just Incase anything happens to it I recommend it

I did not need to use Geek Squad during the first year of having my computer. It is nice knowing if you need help you have someone to reach out to to help you though for free.

I have been able to get in touch with Geek Squad for all of my electronic needs. I have brought in multiple computers with viruses and other similar issues and within a few days the issues are resolved with great customer service