Customer Ratings & Reviews

Hopefully this is a good investment, don’t like adding xtra protection unless on a more expensive device

I have used geek squad service for multiple computers. We even had multiple returns and geek squad honored their no lrmon policy and gave us a full refund!

I always purchase the geek squad protection. When i need to use it. Its quick and hassel free.

When you have kids and dogs this is a life saver. Have already used it because our dog ate through our cable. This came in handy to get it fixed.

More years, better protection, must get, great assistance

We got this plan to protect our son’s Chromebook, but failed to read the T&C - this is not anything like AC+ or other ADH plans. If they replace your broken laptop, you no longer have coverage after that (you must buy yet another plan). In addition, they only have obligation to provide credit up to the original purchase price+tax of the device itself. In our case, the cost of the laptop he had went up, and wasn’t even in stock. We had to pay over $100 out of pocket for something comparable. Additionally, they could have done this whole process remotely, but instead, they force you to make Geek Squad appointments and go into the store, just to get a store credit? Not to mention it took two weeks for them to come back and say we were getting a credit rather than a laptop repair, because Lenovo. I’m glad we had it, but all things considered, we would have been MUCH better off going with a third party. So thats what I would recommend for anyone else. Don’t waste your money on something that’s NOT ACTUALLY 2-year coverage if you end up having to use it.

I DON'T HAVE TO WORRY ABOUT MY PRODUCTS FOR 3 YEARS. THAT GIVES ME A PEACE OF MIND

Glad I never have had to use this service I am also glad I have it though just in cast something did happen.

Great peace of mind. Used Geek Squad service on another unrepairable item, refunded the full sales price.

For me this is a no Brainer, laptop for my 15 year old. No matter how careful he is, something always breaks.

Never had to use it but it’s worth having, you never know when you will need to use it. Better safe than sorry

Always need protection for electronics. They get the job done.

The Geek squad protection is a must have. I by it for almost everything I purchase at Best Buy

Haven't needed this yet but am happy to be covered in the event of an emergency. Thanks in advance Geek Squad!

I assume that it is good. I have not used it. I hope I don't have too. It is any expensive add on.

A warranty is always on my must do list when I purchase anything and the best warranties are from Best Buy.

Geek squad is great and hopefully I do not have to use it but I know they will have my back if I need to use them

It’s great how it secures you, like an insurance. After my laptop was stolen i was refunded the months i didn’t use it

Definitely recommend purchasing this as a warranty for any electronic devices.

Excellent Geek Squad Accidental protection plan for our laptop purchase