Customer Ratings & Reviews

Geek squad has always been helpful will all warranties I've had and stil have. Such great customer service.

Used Greek squad in the past. It’s good to have this type of company along with the insurance for a piece of mine

It is such a peace of mind to have protection on the stuff we use everyday!

It is no brainer to get Geeksquad protection plan. It gives you peace of mind and not have to repurchase a item

The Geek Squad has a great reputation. I trust them with my best technology. They are very knowledgeable.

Guarantee should always be o ok art if our purchasing, thus would make it a great store.

The Geek squad was good and did everything right the first time and were polite

Great warranty, best service for the devices you pay for

Thank you Geek Squad for repairing my Work PC. My partner ask to add these fonts onto my PC and the fully corrupted it.

Wonderful peace of mind knowing that any problems in the future will be resolved quickly and efficiently.

I always pruchase some sort of protection for electronics.

I bought a warranty for my computer. Have not used it yet.

I brought in a 1-month old Surface Book to Best Buy to repair a hairline crack in the screen. I have no idea what caused the crack - I didn't drop it or abuse the computer in any way. I initially thought it was fortunate that I had paid the extra money for the protection plan. Before going to Best Buy with my computer, I chatted with an agent on the website so that I could know what to do/expect. I was told that the repair would be in the store and only take an hour. At the store, it was a much different story. I had to drop off the computer so that it could be sent out for repair, and they estimated it would take up to 2 weeks (!!!) to get fixed and sent back. This is a major inconvenience - the computer is for my daughter and she was about to leave for her freshman year of college, 4 hours away. It's been a little over 2 weeks now, and the computer is still waiting to be repaired. Apparently parts had to be ordered and they still haven't arrived to the repair center. I called to check in on how much longer it would take, and they cannot give me even a ballpark estimate. They will not offer a loaner for my daughter in the meantime, so she is out of luck and we are at their mercy. Do not spend the extra money to purchase the protection plan. And given the lousy customer service we've received so far (inaccurate info from the Chat agent, inaccurate info when dropping it off for repair, and no information today when I called), I can honestly say that I will never make another purchase from Best Buy after this. The crack in the screen was not ideal, but the computer still worked, and we are now fervently wishing that we never dropped it off to get it fixed. (Hindsight is always 20/20.)

Don't know what I would have done without it. My 1st to Asus broke. Geek squad made everthing ok and I now have a new Dell computer. Thanks geek squad

Great pertection and great service they will help and repair any problems or issues you have

what a great deal great cost great service and great help love it love Best Buy and love the help we got

I think that when you buy something with this kind of price tag you better protect it because I know I would be devastated to lose this and just have no promise of having it fixed, although my charging cord did get mashed up and being a rated brand they didn’t have the replacement cord and told me to rebuy it and submit the receipt which is one more hoop than I wanted to jump through at this price tag

I highly recommend getting the extra protection for electronic products. It covers what the manufacturer will not. A small price for piece of mind.

Bought for my son for college. He couldn't be happier with it. Online learning and all work is done on it.

Very useful as my daughter wound up with technical issues and this has always been useful to have