Customer Ratings & Reviews

Well needed and incase of anything it's covered for 2 years great buy.

Every time, I have trouble with software or don't know how to update my laptop, Regardless of the problem, maybe Geek Squad always has great customer service.

Geek Squad is awesome and really helped me out after I dropped my laptop and it needed a repair. The service agent was so great and helped me with no issue. My laptop was repaired and returned to me in no time. I am so glad that I paid for this service. No regrets at all!

This Laptop was purchased due to COVID-19 home school program. The Geek Squad received the laptop in store, diagnosed the physical issue, created a work order, and explained how the repair would be handled out side of the store due to COVID. Received text messages through out the product repairs and return process. A simple pick up was scheduled and affirmation of continued warranty was affirmed and we we out the door and back to Learning. #monkihausstudioshdx (TM)

Love having the security that purchasing the Geek Squad protection plan provides

I purchased a Lenovo laptop at Best Buy three years ago and it has been great buy recently it got a lot slower. I had not purchased any protection plan at that time so when I took it into Best Buy for help, the Geek Squad agent, Chance, explained the Geek Squad protection plan to me and it sounded like a real good deal to me so I purchased the one year plan. I am so glad I did and the Geek Squad was able to get my laptop into great shape! Thanks for your help!

The employees are nice and friendly, most know what theyre doing.

Thankfully, I have yet to need to utilize Geek Squad's amazing services yet and hopefully never will.

The agent put Webroot on my cellphone, so I would be able to continue to work.

The Geek Squad protection program is one of the best protection plans I have ever purchased. My computer was damaged, I brought it in my Chromebook and they assisted me with no issues. My computer ended up being lost when shipped back after repair. They made sure to help me get a replacement and showed a lot of empathy. I will always purchase a Geek Squad protection plan.

Couldn't be more pleased with our experience with the protection plan. We had a drop incident that caused some damage. The Geek Squad team sent it to the repair center, and they fixed it like new. The repairs were extensive, and exceeded my expectations. Life happens, and the protection plan is highly recommended to keep your devices in top working order.

Always there to help. Good prices for great products.

I havent had to use this as of now but cant wait to se how it all plays out

Have used this in the past and a very good protection to have. Handles everything and makes sure your item is taken care of!best service compard to any olace else!

It's worth getting just in case if anything happens within a year. I just wish the prices weren't as high. I would've gotten more years.

It's worth the extra money just in case you accidentally spilled something on it

this have been one of my better purchases I have been very pleased these past 2 years. downfall, I am in need of a tune up desperately ,as my compute is {as my 15 year old pits it} "laggy". Other than that the touch screen has a slight crack but with the 3yr geek protection, I have no problem getting that fixed quick!!! lastly, im a\stll onfused with there is no disk drive but I'm sure my son with help me understand!!

I always buy insurance for expensive items. They are hard to replace. Buying them once is hard enough. I don't want to have to buy them twice. It's a no-brainer. If you can't afford the insurance, you certainly can't afford to replace what you are insuring. Not to mention the no-hassle service. BEST BUY is famous for service. They will take care of you. Always fair and square with me. They have been at it a long time and know why they are successful. Two words, customer service.

That’s a good price for protection and a great laptop!

What’s not to love about the Geek Squad protection??? I get all of my electronics, TV’s, laptops, monitors, etc., all from Best Buy because of this. They really look out for their customers. And there is no receipt to hold on to and pray it does not fade out before the warranty is up. Add in the option of mounting TV’s, just another plus! Thank you Best Buy!