Customer Ratings & Reviews

Geek squad customer service is outstanding I always well knowledgeable and always ready to help

They are the best and when it was returned it was like new

Great specially if you bought products for kids and protection

My daughter had the drop protection and had to get her screen replaced at college. This protection plan covered the cost. Be aware that there is a max. value on this plan which I didn’t know when I purchased it.

I had an issue with my computer and geek squad was great

Took my laptop because it wasn't holding charge and they said it was going to take 4 to 5 weeks to get it back but I got it in 2 weeks and they send updates as to what is being done which is a plus.

I have used Geek Squad protection with all my products. They are reliable and very knowledgeable.

Amazing protection! provided me services constantly 24 hours.

The staff was very helpful in finding the product I need. My device is working very well. The agent was very professional. Wearing masking per CDC guidelines. Install my product and product is working well.

The staff was very helpful in finding the product I need. My device is working very well. The agent was very professional. Wearing masking per CDC guidelines. Install my product and product is working well.

I always buy protection plans from Best Buy. It just makes life easier because Best Buy stand behind their protection plans.

I have looked and looked to see what I have included with this but it doesn't show in y purchases even though I did and the site says so when I view it on the page to buy it. This is technically a subscription so it should be in that section to be able to find and use easily when needed not have to jump through hoops to locate I did give 3 stars for past experience being good. If I could just upgrade this subscription somehow without having to pay for a whole new one which starts the date of purchase meaning I will end up paying twice for this section of the service I want. But if something does break or even a drink spilled on it it really is covered so great for that.

I can't say enough about having good technical support as well as bringing my laptop in to do a complete restore by the professionals important to have this service

We buy a geek squad plan on most products we purchase from best buy. Have not always needed to use it but so grateful to know the option is there. When I have needed to call geek squad for help on a product I am always happy with the assistance I receive.

this is a must for any child that is required to bring laptop to and from school. This gives parents and children a little relief from being super nervous when transporting to school.

Bought the protection for my daughters laptop... of course you have to think of kids and how they handle their equipment. As for our daughter, she didn’t take care of her laptop so well so this was a great investment!

Already used the service twice. Staff is so helpful, accommodating, service is top notch! Will extend next year without a second thought.

Totally worth it. Gotta keep the things we live protected. 5 stars

I purchased this protection and used it once already for a faulty locking mechanism on my laptop. It was probably covered under the normal warranty but this way there were no questions asked.

My yoga laptop wasn’t charging and the service of the geek squad fix it at no charge because I have the extended warranty program.