Customer Ratings & Reviews

John gave 250% excellent customer service. He is a dedicated and loyal member to the Best Buy geek department. He should be highly commended for his excellent customer service.

Had to use the 1 yr protection twice in the first couple months of buying the Lenovo laptop. Damage was documented as “dropped” but it was not. I was sitting in the room as the laptop was closed after use and cracked. Now the 1 yr protection is exceeded, even if the same issue occurs rather than charge the manufacturer for a defective item. Technicians were always polite. Service messages were timely.

I haven’t used the Geek Squad for my brand new laptop. I have used Geek Squad previously on other electronics. Best service and very knowledgeable crew. I always will buy extra protection on my electronics.

All I am going to say since I have not had any issues thus far with my Indigo HP laptop is that insurance matters.

The staff was super helpful in finding what i needed!

Great screen and color. Just take size into consideration when buying a laptop bag.

With this geek squad protection I absolutely love that I can always lean on good service and great recommendations. Theres no complaints on my part because I know geek squad has my back.

The agents removed my old units and installed the new with professional excellence. They were incredible and couldn’t have done a better job. These folks represent Best Buy in a great way.

Best Buy honors the warranty without questions asked. My son had an ASUS gaming computer that had a problem with the battery. They were not able to fix computer so they refunded the total amount we paid so he could purchase a new computer.

I've been in Information Technology for 20+ years. I know quite a few things but technology keeps advancing. I also know I have not seen in all of what can go wrong. Comforting to know I have someone I can go to on my new laptop when needed.

Geek squad has always been wonderful and I honestly buy them on just about all my electronics nowadays

My boys at the Diberville MS geek squad always do the best work. I've never had any complaints. The year package depends on the individual person. I personally got this one due to my own laptop situation.

Guy was really good at giving advice on what laptop to got with

I can always depend on the Geek Squad to answer any questions I have about my devices. They are extremely knowledgeable, patient, and explain things so I can understand things. Being able to make appointments online is very convenient.

They honored my warranty without hesitation and replaced a damaged charger for me sent it thru the mail it arrived on time

Affordable and great laptop. Long battery hold. light and sleek and have everything you need :)

Wasn't sure I needed this but I purchased the protection since we have a lot of different devices. Turns out we've used it several times already so I think it was a good decision.

Have protection makes me feel at ease, I'm very happy best buy have this coverage for my every electronics

The agents helped me troubleshoot and take care of updates

I bought the extended warranty for peace of mind to cover my computer