Customer Ratings & Reviews

We got this plan to protect our son’s Chromebook, but failed to read the T&C - this is not anything like AC+ or other ADH plans. If they replace your broken laptop, you no longer have coverage after that (you must buy yet another plan). In addition, they only have obligation to provide credit up to the original purchase price+tax of the device itself. In our case, the cost of the laptop he had went up, and wasn’t even in stock. We had to pay over $100 out of pocket for something comparable. Additionally, they could have done this whole process remotely, but instead, they force you to make Geek Squad appointments and go into the store, just to get a store credit? Not to mention it took two weeks for them to come back and say we were getting a credit rather than a laptop repair, because Lenovo. I’m glad we had it, but all things considered, we would have been MUCH better off going with a third party. So thats what I would recommend for anyone else. Don’t waste your money on something that’s NOT ACTUALLY 2-year coverage if you end up having to use it.

Extra perk that was included in the purchase of my Chromebook. Will see how it plays out in the future.

Learned to get accidental policy a long time ago. I always get the protection plan with every purchase.

Definitely turns lemons to lemonade. Got it for my pc

getting geek squad is totally worth it, if i have any issues they take care of it.

Awesome option for any device in general, I love it and I would really recommend this!

went in with old computer and was quickly taken care of. found it was processor so needed to buy new one and also was quickly serviced

Never hurt to get a just in case backup plan. Great buy always

Because nothing protects you like Mayhem. But even Mayhem needs protection. And that's why you buy this service.

I love how inexpensive this warranty is and how extensive it will be when I need the support.

I'm sincerely happy I purchased this item, it will come in handy and the Geek Squad at Bestbuys is the best

I have not had to use this, thank goodness. I do know that if I eventually need the geek squad protection, they will take care of the issue.

The agents were knowledgeable, friendly and quick. They rehung the tv back onto the Wall

The Best Buy gee squad provides excellent service. Their customer service is immaculate! Thank you!

Great product!! Seamless, durable, powerful, and sleek

The agents are very helpful in attending to my concerns

The coverage is great. Me being clumsy I feel extra secure knowing I have Geek Squad coverage.

I never purchase an item with Geek Squad and wouldnt have it any other way.

This service was very helpful. I would buy again. Representatives were helpful and knowledgeable

Who doesn't want to have peace of mind? It's a must-have service.