Customer Ratings & Reviews

Looking to renew my plan hopefully I have the option to do so. I will review again once I find out.

I haven't needed to use it yet, but I have in the past and must say it's amazing! My first computer had some power issues and with this bundle I was able to bring in at no additional charge!

Every kid in school has to have one. This was an inexpensive option and gets the job done. Im sure we will be buying more since they break easily. But that's all of them. If you want an inexpensive but functional chromebook try this one.

Protection is very important when it comes to get new electronics

We paid about $2500 for our laptop with protection. The Geek Squad protection which was about $450 for 3 years, we only had the laptop for less than a year. We got the money back for our device! So, to me we only lost about 1/5 of the total amount I paid in the first place. That is great!

This service is definitely great to have, that is, if you’re not that great at taking care of your personal items. Just being blunt so take this with a grain of salt and don’t be salty. If you’re that person, then please do buy this 1 year service. It’s worth it! As for me, I have OCD when it comes to taking care of my electronics so if you’re like me then I don’t recommend this.

We service was fine. Laptop was sent out took a couple of weeks to repair.

Speed, capacity and color are awesome. Pretty light laptop.

It's a very good have geek squad Iile geek squad.

Best Services and I love this Chrome book. I am buy all laptop and TV from here.

Both agents I worked with were excellent. They were knowledgable, and able to answer every question. AWESOME service.

Worth the lrice to have the reassurance of knowing if something goes wrong I'll be able to get it taken care of

I'm really glad we purchased the extended warranty For this laptop and Best Buy did their best to try and get the laptop repaired but after the second time of it failing quickly for the exact same problem, they refunded me the original purchase price without any difficulty. Thank you Best Buy for saving Santa's reputation!! (The original laptop arrived from Santa at Christmas)

What can you say geek squad does great things they always fix my things when I need them or tell me what I need to do to replace parts or all of it so they’re useful

Have not had to use it yet but pleased with the purchase.

solid warranty protection. no worries if i ever have any issues with this laptop for 3 whole years!

always super helpful, feels good to know i dont have to worry when i have issues

Purchased for my son in college and having this protection on his new laptop gives me great peace of mind.

They replaced the computer after it failed in 6 weeks. That took a week (during which my daughter had no school computer). Then when checking out with the new computer I was asked if I wanted a repair plan. I responded that I had already paid for a four year repair plan. I was told that once a repair or replacement occurs the four year plan has been used and needs to be purchased again. So, buyer beware. A four year plan is only good till your computer breaks (even if it is the day after purchase), after which it is null and void.

Geek Squad was great about letting me replace my laptop when it needed a third repair. Deducted a star for the somewhat misleading sales pitch I was given. I was promised that I would be refunded the regular/replacement cost of the laptop, and I was only given back my purchase price. I purchased the laptop open box.